What are the responsibilities and job description for the Office Administrative Assistant position at Aircall Communications?
Perform various tasks to coordinate and process services and repairs with Telepath Corporation's external and internal customers. Assistant to the dispatch manager in creating, updating, and closing service tickets. Coordinate all repair activities with our service departments.
- Receive, prioritize and schedule telephone and email requests for service and quotes, including parts required
- Understand the nature of customer issues and communicate the issue to field technicians, operations, and service managers
- Duties include shipping and receiving of equipment and parcels
- Enter billing charges and submit service orders to Accounting for billing
- Service Maintenance Agreement (SMA) data entry, equipment inventory review, and research
- Process parts requisitions for equipment repairs and for stock
- Provide outstanding customer service along with updates to internal and external customers
- Assist accounting department in preparation and researching customer orders
- Check and report on Customer Repair status and action items
- Duties include Open & Closing the office
- Administrative work: answering phones, filing, reception duties, and maintaining inventory of supplies
- Admin to Senior Management
- Assist in preparation and completion of Customer Reports
SKILLS, EDUCATION AND EXPERIENCE REQUIRED
- Ability to communicate well with customers and technicians
- Must have strong organizational skills
- Basic accounting knowledge and skills useful
- Candidate should be able to multi-task, provide accurate and clear details, and have strong follow-up skills
- Must be computer literate with experience and knowledge of Microsoft Excel and Word
- Able to work in a fast-paced environment and adapt to changes
- Two-year college degree or higher is a plus
Work Remotely: No
Job Type: Full-time
Pay: $20.00 - $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Ability to Commute:
- Turlock, CA 95380 (Preferred)
Work Location: In person
Salary : $20 - $30