General Manager

Are you interested in being part of one of the fastest growing HVAC/ Plumbing companies in St. Louis’ Metro East? Are you looking to work in a critical role within a company and to be a day-to-day division leader? If so, this position is for you. Airco is looking for a dedicated and experienced General Manager to lead our growing HVAC/ Plumbing residential replacement and service division. Our commitment to excellence has earned us a strong reputation in HVAC/ Plumbing industry in the St. Louis region.

The General Manager will oversee all aspects of our residential HVAC/ Plumbing operations, ensuring efficient and effective service delivery, customer satisfaction, and overall business growth. The ideal candidate will have exceptional leadership skills, a proven track record in sales and driving business growth, and an ability to spearhead process/ system adoption by team members.

Key Responsibilities

Key responsibilities include, but are not limited to:

· Take ownership of growth of our residential division (implement processes/ systems)

· Architect our residential customer sales process (generating & tracking leads to service delivery)

· Lead and supervise residential division managers, foreman, and employees

· Foster a productive work environment by promoting teamwork, development, and engagement

· Oversee employee scheduling, dispatching, and customer service operations to ensure a high level of customer satisfaction and service quality (remedy any shortfalls)

· Manage activities related to vendor/ supplier relationship management

· Collaborate directly with Airco’s leadership and executive team

· Ensure compliance with industry regulations, safety standards, and company policies

· Identify and communicate any concerns related to Airco’s competitive position

Qualifications

· Minimum 3-5 years of sales-related experience (sales to residential customers a plus)

· Minimum 3-5 years of experience in a management role (HVAC or Plumbing experience a plus)

· Proven ability to develop and implement successful business and growth strategies

· Proven ability to build effective processes/ systems from scratch and be innovative (Prior CRM implementation experience is a plus)

· Experience setting and managing KPIs to drive strategic decision making

· Excellent leadership, communication, and interpersonal skills

· Ability to manage multiple priorities and work effectively in a fast-paced environment

· Must be extremely reliable

· Must be a self-starter and self-motivated

· Orientation towards customer service, professionalism, and teamwork

· High School Diploma or equivalent

· Valid driver’s license and clean driving record

Candidates must be at least 18 years old, have a valid driver’s license, have a clean criminal record, able to pass a drug test, and be authorized to work in the U.S.

Job Type: Full-time

Pay: $110,000.00 - $160,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Experience:

• Sales: 3 years (Required)
• Management: 3 years (Required)
• HVAC sales: 1 year (Preferred)
• B2C: 3 years (Preferred)

Work Location: In person

Salary : $110,000 - $160,000