Service Manager

• Handle Customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Manages and provides guidance to service technicians and supervisors and participates in manager on -call/stand-by rotation a s dictated by policies and procedures. Ensures the team is operation within the guidelines of the company and in ethical ways,while conforming to state and local codes.
• Coordinates all HR related issues and participates in all hiring activities,including directly recommending candidates for hire.
• Conducts timely, complete and meaningful performance management conversations that help grow employee careers.
• Manages disciplinary measures when necessary, and conveys all critical issues to the owner.
• Demonstrates a proficient understanding of service reporting metrics to lead and manage the business results of the team. 
• Maintains strong customer relationships and ensures service technician performance meets customer requirements through direct management and communication.
• Help generate sales proposals and identifies, maximizes and communicates all prefabrication opportunities.
• Provided technical assistance, invoice dispute resolution and accounts receivable feedback.
• Manages revenue goals as set in annual strategic planning.
• Monitors technician labor hours for efficiency and safety, and ensures work orders and time sheets are accurate. 
• Reviews the technician reports each month and provides feedback to service technicians. Feedback includes highlighting areas where productivity needs to be improved and recognizing individuals for outstanding performance. 
• Conducts monthly safety meetings with service technicians to help identify and develop policies and procedures for continuous aggressive improvement. 
• Performs safety observations and ensures safety rules, polices, awareness and practices and followed, and corrective measures are implemented. 
• Ensures that in the event of injury or incident all reporting and incident investigations in the specific business segment team are performed in accordance with the guidelines of company policy. 

• Must possess required registrations, professional licenses and/or certifications as required by the position.
• At least 15 years experience in the HVAC Field with at least 3 years managing residential HVAC service. 
• Excellent knowledge of HVAC installation and theory.
• Advanced knowledge of MEP systems, service processes, techniques and code requirements.
• Must be proficient in reading complex schematics and/or blue prints.
• Strong client-facing and communication skills.
• Excellent presentation and leadership skills.

We believe in doing the job right. And part of the job is creating a company worth working for. So when you put on that Aire Serv® uniform, you become part of a place that will take care of you the way our franchise owners take care of their own family and friends.  Grounded in honesty, integrity, and no surprises. Excellent customer service can’t happen without happy, motivated, and committed employees. Which is where you come in. People like you make what the Aire Serv franchise owners do possible and creating a team that shares and exemplifies our values is as important as providing quality service for heating and cooling systems.

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Aire Serv® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.