What are the responsibilities and job description for the Office Manager position at Aire Serv of the Sioux Empire?
With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our code of values of Respect, Integrity, and Customer Focus while having fun in the process!
As the Office/Administrative Manager, you are a key member of the team and represent Aire Serv on supporting daily office functions. You are responsible for handling daily office operations for the Service and Installation departments to include scheduling, customer service, and general administrative duties. Exemplifying our code of values by showing respect and courtesy to all customers and employees.
You are self-motivated, energetic, multi-task capable, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis. You are focused on achieving daily goals and keeping the office running smoothly. We'd love to speak with you, to discuss this opportunity!
Specific Responsibilities:
- Two years of experience working in an office environment where there are specifically assigned tasks and opportunities to work on a team to achieve goals
- Strong communication skills allowing you to engage with the office and our clients
- Effective organizational skills
- One who works well as an individual, but also works well among a team, to serve the customer
- Proficient with Microsoft Office Outlook, Word and Excel software
- Advantageous experience characteristics
- Familiarity with the construction industry and process
- Logistical experience that may include inventory, scheduling or project set up
- Any type association with the HVAC industry is a plus
- Service Titan software experience
- Experience in customer service and dispatching duties
- Receive incoming calls in professional and courteous manner
- Scheduling appointments
- Managing payroll through QuickBooks
- Accounts receivable for outstanding invoices
- Assigning daily work/calls to other team members
- Perform marketing and sales functions to sell additional work and earn business
- Complete work orders, return customer calls, and respond to customer complaints
- Maintain office services by organizing office operations and procedures, preparing and reviewing purchase orders.
- Track Warranty parts and file for warranty credits
- Perform other duties as needed which may include cross-training in related positions
Job Requirements:
- Minimum two years admin/office management experience
- HVAC experience a plus
- Service Titan or similar CRM experience a plus
- Strong written and verbal communication skills
- Detail-oriented and with strong data entry skills
- Positive Attitude
- Team player who can work independently
- General computer knowledge, including Microsoft Office
- Typing skills a plus
Benefits: We offer medical and dental plans, a 401(k), and employer paid life insurance.
We are actively interviewing for this position - Apply today and our hiring manager will follow up!
Compensation: $38,000.00 - $52,000.00 per year
We believe in doing the job right. And part of the job is creating a company worth working for. So when you put on that Aire Serv® uniform, you become part of a place that will take care of you the way our franchise owners take care of their own family and friends. Grounded in honesty, integrity, and no surprises. Excellent customer service can’t happen without happy, motivated, and committed employees. Which is where you come in. People like you make what the Aire Serv franchise owners do possible and creating a team that shares and exemplifies our values is as important as providing quality service for heating and cooling systems
Salary : $38,000 - $52,000
