What are the responsibilities and job description for the Customer Service Representative position at Aire Serv?
About Aire Serv
Aire Serv is a leading provider of air conditioning, heating, and indoor air quality solutions. Our mission is to deliver exceptional customer service and provide top-notch products and services that exceed our customers' expectations.
Job Description: Call Center Representative
We are seeking highly motivated and results-driven individuals to join our team as Call Center Representatives. As a Call Center Representative, you will be responsible for providing excellent customer service, answering incoming calls, and resolving customer inquiries in a timely and professional manner.
Responsibilities:
- Respond to customer calls and emails in a friendly and courteous manner
- Assist customers with scheduling service appointments and resolving any issues they may have
- Upsell and cross-sell additional products and services to increase revenue and enhance customer satisfaction
- Maintain accurate records and reports of customer interactions and sales activity
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- 1-2 years of customer service experience, preferably in a call center environment
- Strong communication and problem-solving skills, with the ability to work well under pressure
- Ability to work in a fast-paced environment and meet productivity standards
