What are the responsibilities and job description for the Sr. Customer Relations Representative position at Aireon LLC?
Overview
This position has a progression.
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PURPOSE STATEMENT :
Performs the more complex and difficult as well as all clerical tasks in a professional and competent manner regarding applications for Company Products and Services associated to requests, inquiries and complaints; recording consumption; billing and accounts receivable processes; inputs and maintains related data in a customer information system. Assists any member of the Customer Affairs Lead Team as required.
Responsibilities
MAJOR RESPONSIBILITIES / ESSENTIAL FUNCTIONS :
Performs all job duties and completes all work in a timely manner with accuracy associated with Customer Affairs, including the following :
Billing processes
Accounts receivables processes
Collections processes
Credit processes
Service order processing
Complaints & Customer Inquiries
Payment and Cash Handling
Assists and helps other Customer Relations Representatives with all deviations / discrepancies in matters of credit, billings, collections, and customer inquiries.
Operates a computer and appropriate software to enter and maintain data in a customer information system. Uses other equipment and software utilized in a business environment to complete work in a timely manner. Operates a base radio to relay information, instructions, and work orders to field personnel under standard and emergency conditions.
Assists supervisors or Customer Affairs Management Team in a variety of tasks including the training of new employees, compiling data for department / company records, and coordinating work assignments.
Effectively works as a team member; provides feedback to the supervisor on ways to improve the effectiveness of processes. Discusses or refers issues that cannot be resolved to the supervisor or manager to ensure proper and efficient customer service.
Maintains a courteous and tactful demeanor when dealing with all customers, employees, or the public.
Works in a safe and responsible manner. Complies with and enforces all safety rules, regulations, and practices in effect. Promotes safety, safe work habits, and good housekeeping, including reporting and rectifying unsafe conditions or acts. Maintains all EH&S training on a current basis.
Performs related and other work as required.
Qualifications
Education :
Preferably a high school graduate with at least two years of business school or equivalent work experience in accounting or business administration.
Experience :
At least two years of successful and progressive experience in clerical accounting work and customer service, with no less than six months as a Customer Relations Representative, Grade 4; thorough knowledge of the methods, practices, and procedures of the work involved.
Knowledgeable in basic commercial accounting principles with demonstrated accuracy and rapidity in making computations and balancing accounts.
Demonstrated ability to effect maximum efficiency, meet work deadlines, coordinate work assignments, and analyze problem situations to determine which component of the system is not working.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations relating to this activity.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
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