What are the responsibilities and job description for the Household Goods Claims Specialist position at Aires?
Aires (www.aires.com) has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.
We Have…
This exciting opportunity will allow you to utilize your experience to manage the insurance claims settlement process from initiation to closure. The Insurance Specialist reviews documentation in advance of shipment to ensure it is complete and accurate while communicating with stakeholders to collect information, advise of policy requirements and limits, validate documents, identify exclusions, address high-value items, facilitate replacements and minimize risk.
Position Responsibilities:
We Have…
- An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility
- A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98%
- A high internal promotion rate and long-tenured employees, highlighting our commitment to career growth and development
- A comprehensive benefits package, including a 401K match
- Hybrid work environment
This exciting opportunity will allow you to utilize your experience to manage the insurance claims settlement process from initiation to closure. The Insurance Specialist reviews documentation in advance of shipment to ensure it is complete and accurate while communicating with stakeholders to collect information, advise of policy requirements and limits, validate documents, identify exclusions, address high-value items, facilitate replacements and minimize risk.
Position Responsibilities:
- Manages insurance claims settlement process from initiation to closure, operating within settlement authority and underwriter approval limits
- Works with repair network to assess damages for potential repairs, schedule inspections, review damages, cause of loss and evaluate coverage.
- Reconciles claim financials with the underwriter.
- Reviews and audits documentation, enters information into database, and follows up on inquiries and requests
- Liaises with the Mobility team to validate coverage, communicate coverage limits, and address other important items with the transferee and movers prior to shipment
- Reviews valued inventories for coverage or claims issues
- Acts as a first level response for questions and inquiries, escalates as needed
- Provides shipment insurance services as backup to insurance support
- High School Diploma/GED required, Associate’s or Bachelor’s degree preferred
- 2-3 years of customer service experience in an insurance or claims environment
- 2-3 years of Household Goods insurance claims experience preferred
- 2-3 years of relocation industry claims management experience preferred, if no relocation industry experience prior property, casualty or auto claim experience will be required
- Claims Handling License preferred
- Ability to interpret insurance coverage and review repair estimates
- Excellent customer service and administrative skills
- Computer literacy with MS Office products, and ability to grasp proprietary software
- Demonstrated ability to manage multiple competing tasks
- Ability to follow policies and procedures
- Can-do attitude
- Genuine desire to help others
- Team oriented mindset, with a strong sense of care and urgency
- Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.
