What are the responsibilities and job description for the Lump Sum Specialist position at Aires?
Aires (www.aires.com) has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.
We Have…
This exciting opportunity is in a high-growth environment where you will utilize your experience to manage the lump sum program administration and directly interface with transferees to support them through the lump sum process.
Position Responsibilities
We Have…
- An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility
- A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98%
- A high internal promotion rate and long-tenured employees, highlighting our commitment to career growth and development
- A comprehensive benefits package, including a 401K match
- Hybrid work environment
This exciting opportunity is in a high-growth environment where you will utilize your experience to manage the lump sum program administration and directly interface with transferees to support them through the lump sum process.
Position Responsibilities
- Manages lump sum file processing including initial transferee consultation, MobilityX overview, lump sum payment processing, and transferee follow up.
- Updates internal systems with survey/inspection/BMA, appraisal results and other required documentation.
- Monitors and reviews reports to ensure processing efficiency and accuracy.
- Pursues partner invoices to ensure timely billing.
- Acts as a mentor and subject matter expert to less senior staff.
- Participates in ongoing training initiatives to stay current on new systems and processes.
- High School Diploma/GED required, Associate’s Degree preferred
- 1 years of customer service experience
- 1 years of mobility consulting experience preferred
- Excellent customer service and administrative skills
- Computer literacy with MS Office products, and ability to grasp proprietary software
- Demonstrated ability to manage multiple competing tasks
- Ability to follow policies and procedures
- Can-do attitude
- Genuine desire to help others
- Team oriented mindset, with a strong sense of care and urgency
- Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.
