What are the responsibilities and job description for the Operations Manager position at AireServ?
Trades Holding Company, LLC is seeking a skilled and highly motivated Operations leader to lead and grow AireServ – our heating, ventilation, and air conditioning (HVAC) division that provides installation, maintenance, and repair services for residential and commercial HVAC systems. Our Operations leaders are highly motivated and results-driven, safety-focused, and are passionate about leading our field technicians with authenticity and integrity, and growing Trades’ business through excellent customer service.
Salary Range: $100-120k, depending on experience
Responsibilities will Include:
Trades Holding Co, LLC (“Trades”) is a franchisee operator of several residential home service brands, including Mr. Rooter (plumbing), Mr. Electric (electrical), Rainbow Restoration (restoration services) and AireServ (HVAC). Trades is the nation’s largest Mr. Rooter Franchisee and employs over 300 trade professionals in multiple markets in Ohio, Indiana, and surrounding metro areas. Founded in 1994, Trades was purchased by CPC, LLC, a perpetual investment company focused on buying companies and holding them for the long-term. Trades is dedicated to its technicians and committed to providing a superior journey from apprentice to retirement.
Trades Holding Company, LLC (dba Mr. Rooter, Mr. Electric, Rainbow Restoration and AireServ) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary Range: $100-120k, depending on experience
Responsibilities will Include:
- Providing strategic direction and leadership over AireServ, to ensure the continued growth and success of the company.
- Overseeing all aspects of the business, including operations, sales, marketing, finance, and human resources. Partner with functional leaders for tool, guidance, and support as needed.
- Setting ambitious yet achievable goals and developing strategies to achieve them.
- Serving as the primary leader for the Muncie facility and location.
- Cultivating a positive, collaborative, and safety-focused work environment that fosters excellence and attracts top talent.
- Building strong relationships with clients, ensuring their needs are met and exceeded.
- Working with the Leadership Team to identify new market opportunities and helping to develop strategies to capitalize on them.
- Managing the company's budget and financial performance.
- Maintaining a deep understanding of industry trends, regulations, and safety standards.
- Representing the company professionally in all interactions.
- Developing, hiring, mentoring, training, and motivating field technicians, and other resources needed to run the AireServ business.
- Working together with field managers, business unit managers, dispatch and dispatch support staff to implement “best practice” field operations.
- Implementing, maintaining, and enforcing the “Trades Way” for the AireServ business – the systems, process, policies, leadership, and operational methods that make Trades a premier partner in home services and a great place to work.
- Other duties as assigned
- Minimum of 5 years experience in operational management with at least 3 years in a leadership position.
- HVAC experience a plus.
- A proven track record of success in driving business growth and profitability.
- Strong leadership, communication, and interpersonal skills.
- The ability to motivate and inspire a team.
- Excellent analytical and problem-solving skills.
- Knowledge of safety regulations and best practices in trade-related fields (OSHA 10 and/or OSHA 30 considered an asset)
- Excellent project management, organizational, time management, and leadership skills.
- Experience with Service Titan a plus.
- Strong experience with customer service, customer escalations, and overall customer intimacy.
- Self-motivated, results-driven, and independent thinking.
- Eagerness to grow and lead in the trade.
- A valid driver's license and a clean driving record.
Trades Holding Co, LLC (“Trades”) is a franchisee operator of several residential home service brands, including Mr. Rooter (plumbing), Mr. Electric (electrical), Rainbow Restoration (restoration services) and AireServ (HVAC). Trades is the nation’s largest Mr. Rooter Franchisee and employs over 300 trade professionals in multiple markets in Ohio, Indiana, and surrounding metro areas. Founded in 1994, Trades was purchased by CPC, LLC, a perpetual investment company focused on buying companies and holding them for the long-term. Trades is dedicated to its technicians and committed to providing a superior journey from apprentice to retirement.
Trades Holding Company, LLC (dba Mr. Rooter, Mr. Electric, Rainbow Restoration and AireServ) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $100,000 - $120,000