Senior Solutions Engineer – Sales Engineering | Telecom & SaaS | Remote

Company Description

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.

As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.

The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.

We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".

We combine incredible growth with the stability of a privately held, diversified, and debt free company. We work hard, play hard, celebrate our successes and pursue our goal of delighted customers with relentless passion.

Our experienced leadership team supports a vibrant and entrepreneurial corporate culture, giving you the chance to use your talents to make a real difference. At AireSpring, you’ll work alongside other smart and dedicated people to solve business and technology challenges while delivering excellent service to all of our customers.

Job Description

The Solutions Engineer is responsible for partner and customer technical engagement requiring comprehensive technical knowledge, detailed solutions planning so that downline managed service engineers and others can implement our solutions per customer requirements/caveats, and other tasks which ultimately are focused on accelerating revenue and delivering solutions via documentation so that other internal teams can deliver on.

Additionally SE will assist our channel & account focused sales teams to drive revenue by helping to qualify accounts, answering RFP/RFI, preparing and delivering solution-based product presentations, producing customer network/solution diagrams (Visio, Scapple), demonstrating AireSpring products and services (online portal demos, orchestrators, etc), supporting trials that meet customer business requirements, training and mentoring staff and partners on technical material and products (internal/external webinar, powerpoint, live and other trainings), ensuring that all customer Sales Engineer solutions meet or exceed customer requirements while complying with all AireSpring technical, product, and financial requirements, assisting product and development teams in generating or modifying AireSpring products, and working with Marketing to complete white papers, collateral, and external training material. 

As a member of the Sales Engineering team, you will also be responsible for handling technical questions or issues that arise during a sales cycle while setting the appropriate customer expectation.  As Solutions Engineer, you may travel to partner, customer, and trade show locations and events to complete presentations, participate in meetings, and to support Sales, Product, and/or Business Development activity.

Qualifications

Technical Requirements:

In depth experience and knowledge on the following (comparable experience is OK i.e. SD-WAN, Firewalls, Voice/IP services, etc.  not vendor-specific although what we use is given as guidance):

- SD-WAN; (we sell VMware/VeloCloud, Fortinet) cpe, orchestrator, policies/config, analytics

- Firewalls; (we sell Fortinet)  ports, protocols, apps, access rules, NAT/PAT rules, VPN, AAA

- Cisco, Adtran and Juniper CPE.

- Fiber and Copper Ethernet, LTE, Satellite

- TCP/IP routing and switching (IP, HSRP/VRRP/GLBP, OSPF, BGP)

- SIP trunking (SSCA certification from the SIP School online a plus)

- UCaaS Hosted PBX platforms and VoIP phones (Cisco, MetaSwitch, Microsoft Teams)

- Cloud computing (AWS, Azure, GCP, others) w/focus on connectivity (Direct Connect, Express Route etc.)

- Hosted agent and contact center applications (CCaaS).

- Legacy PSTN, DID, ANALOG, FAX technologies

- IPsec VPN

Qualifications:

- Must have extensive experience in a similar role

- Possess strong leadership and knowledge transfer skills

- Communicate effectively with other team members to ensure collaboration on solutions and swift resolution of problems.

- Good teamwork skills.

- Strong verbal, written, and display skills for customer interaction (Visio, PowerPoint, Adobe PDF, conference calls, etc.).

- Able to communicate concepts in both technical and layman’s terms.

- Deep relationships and credibility with key Technology Solutions Distributors (TSDs) such as Telarus, AVANT, Intelisys, Sandler, TBI, and others.

THIS POSITION IS OPEN TO TELECOMMUTE/WORK FROM HOME

Additional information

PLEASE INCLUDE YOUR SALARY EXPECTATIONS

Additional Information

All your information will be kept confidential according to EEO guidelines.

WHAT THIS COMPANY OFFERS YOU:

• Medical Benefits with optional supplemental services through AFLAC
• Paid Time-Off Plan
• Paid Holidays
• 401K with employer match
• AT&T Discount on personal mobile plan