Sr Software Architect

A Unique Opportunity :

AireSpring is committed to delivering exceptional user experiences through intuitive and visually appealing customer portals. We are seeking a talented entrepreneurial Customer Portal Architect to join our team and lead the portal evolution of our new AI based ITSM customer portal AIreCONTROL enhancing the usability and aesthetics and effectiveness of this revolutionary industryleading customerfacing platform.

Job Description :

We are looking for an innovative customer centric Architect to establish prioritize and lead the implementation of key functionality within our ITSM customer portal to elevate our customers experience.

The Architect will play a critical role in ensuring an exceptional user experience for our customers providing them with seamless access to information resources and support. The Architect will oversee the selection of release cycles for features and enhancements of the portal.

This role requires a critical blend of technical expertise project management skills and a deep understanding of how to select and execute critical UX functionality for outstanding customer experience.

The Architect will lead the creation of engaging userfriendly interfaces features and functionality for AireSprings innovative portal AIreCONTROL. In this role you will collaborate with crossfunctional teams including product managers operational leaders customer focus groups partner focus groups developers and UX designers to understand user needs and translate them into intuitive and feature rich functionality. Functionality will come from various highly effective proprietary platforms as well as best in class element management systems. Leveraging the impressive content available you will be responsible for conceptualizing and implementing designs that enhance the overall user experience and drive customer and partner satisfaction.

Overall Responsibilities :

The Architect responsibilities include roadmap CX embedded strategy for online experience planning and monitoring product releases and ensuring deliverables are met with the highest quality. He / she will keep a keen eye on competitors thoroughly analyze the market and generate ideas to further enhance the effectiveness of the portal.

The Architect will be both visionary and handson interacting with developers executive sponsors marketing specialists sales customers and partners. This tight collaboration will include hosting frequent meetings and making sure communication is clear across functions. The role will extend to accepting or rejecting ideas overseeing technical implementation and managing documentation and maintenance.

As Architect you will be accountable for maximizing the customer satisfaction with AIreCONTROL. The successful candidate will demonstrate the ability to understand the customers specific needs to define the portal goals and create innovative and effective solutions.

This role demands a combination of strategic thinking practical communication skills and a deep understanding of both business objectives and enduser needs to guide the team towards successfully creating a highquality and marketaligned product.

• Design and develop intuitive user interfaces critical and informative operational data and customer experience enhancing applications for AIreCONTROL.
• Lead the development and implementation of new features enhancements and functionality for AIreCONTROL.  Selecting the most useful data to bring forward into AIreCONTROL from the vast amount of insightful information from Element Management platforms such as VeloCloud Orchestrator FortiManager and a host of other data rich platforms as well as our awardwinning proprietary tools for service delivery and service assurance.
• Collaborate with crossfunctional teams including IT product management engineering and customer support to gather requirements and prioritize development efforts to create and lead effective and timely releases.
• Conduct user research surveys and feedback analysis to understand customer and partner needs and preferences that will improve the usability accessibility and engagement of AIreCONTROL.
• Implement user interface enhancements navigation improvements and content updates to optimize the portals effectiveness.
• Ensure the portals reliability security and performance through regular monitoring testing and maintenance activities.
• Manage software updates patches and integrations to keep the portal uptodate and aligned with business objectives.
• Collaborate with product managers and UX designers to define user requirements and translate them into design concepts leveraging wireframes prototypes and / or mockups to communicate design ideas and gather feedback from stakeholders.
• Stay up to date with industry trends and best practices in user interface design and web technologies.

Content Management Responsibilities :

Stakeholder Engagement Responsibilities :

Analytics and Reporting Responsibilities :

Qualifications :

Requirements skills and attributes :

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work : Employment Type :

Fulltime