What are the responsibilities and job description for the Account Manager position at Airetel Staffing, Inc.?

One of Airetel Staffing's valued clients is looking for ccount Manager located in Addison, TX.

Description of Responsibilities :

The Senior Group Benefits Specialist is responsible for the oversight and ongoing management of assigned client accounts typically in the 25-250 employee market. This position coordinates with the producers and team to facilitate the quoting of new and / or renewing employee benefits, ensuring the highest level of service is met and working with fully insured, level funded, TPA health plans, and other non-medical benefits. In addition, you will maintain the ongoing client relationship with vendor partners and work to proactively identify emerging trends.

At times this position will be interacting with clients to clarify information and potentially service issues however servicing accounts will not be their primary focus.

This position must be knowledgeable about carrier requirements and guidelines, be open to learning, and work within their team and agency.

As such, the Benefits Specialist requires strong skills in relationship building that ensures persistency of business and growth for the firm. This position works in conjunction with the Agent and other benefit specialists with the opportunity to manage other benefit specialists. The position is a visible representative and must act in a highly professional manner and demonstrate commitment to the mission and values of the company.

Job Duties :

Send RFPs to carriers, follow up and collect proposals from carriers, ensure accuracy of received proposals.
Analyze benefits and rates for all lines of coverage and work within existing Excel workbooks to prepare presentations for the agent with the selected best options to present to the group.
Communicate and follow up with clients regarding the renewal process.
Oversee client censuses & invoices with great detail to ensure accuracy .
Coordinate and schedule presentations and ensure all items are completed in accordance with existing systems and processes
Assist employees with basic service needs and be able to grow into more complex multi-step service issues
Communicate with Producer about potential or existing problems as needed
Foster strong and lasting relationships with carrier reps and client key contacts to ensure persistency of accounts
Ensure high levels of service delivery to client accounts including, but not limited to :

Provide the highest quality of customer service to all callers at all times, which includes :

Giving every effort to exceed the customer's expectations for service

Providing response to client calls and emails within 24 hours, with the goal to resolve problems within 1 business day where possible

Providing status updates to clients if unable to resolve an issue fully within 1 business day

Providing responses or problem resolution to all client requests regarding enrollment issues including delivering ID cards, processing enrollment forms, checking enrollment status and answering all questions

Educate clients and enrollees about their group's benefit plans, coverage, copays, coinsurance and deductibles

Additional Responsibilities :

Attend relevant internal and external continuing education seminars and trainings to enhance knowledge and skills

Complete carrier audits and group size verification forms

Be the point person about changes in guidelines or products, relay them to the team and update records or training documents accordingly.

Participate in scheduled team and office meetings

Provide Account Management backup for the team when necessary during scheduled vacations, personal leave, or at a manager's discretion

Qualifications :

Excellent communication skills, ability to articulate technical information in Client terms

Good listening skills

Attention to detail

Ability to successfully and creatively problem solve and negotiate solutions

Ability to multitask, organize, prioritize, and meet deadlines is essential

Preferred : One to five years in an account management position and / or service position in the health and / or benefits industry

Proficiency in Windows, Word, Power Point and Excel (high-level spread-sheeting required)

Education & Certification

2 or 4 year degree preferred

Texas General Lines Insurance License preferred

Requirements

Background Check via electronic fingerprinting

Benefits & Perks

Competitively priced benefits package including health, dental and vision insurance, subsidized by the firm with ability for dependents to enroll

100% Employer-paid short- and long-term disability insurance

100% Employer-paid life and AD&D insurance

Participation in the 401(k) with Safe Harbor contributions at 1 year of employment

Paid Time Off

Culture of continuing education, learning and development

Opportunity for personal and professional growth

Phone and Internet stipend

Deductible reimbursement program

Tuition reimbursement program

Airetel Staffing, Inc. is nationally recognized as Best of Staffing - Diamond Award Winner. For more details or to view other opportunities, visit us at www.airetel.com or call 214-353-0561.

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