What are the responsibilities and job description for the Customer Service Representative- PT and FT position at Airline Maintenance Service, Inc.?
Description
Airline Maintenance Service Inc is seeking enthusiastic Entry-Level Customer Service Representatives to join our Human Resources department in Nashville. As a Customer Service Representative, you will play a key role in providing exceptional service to our customers in a hybrid working environment. This full-time position offers the opportunity to engage with customers, resolve inquiries, and contribute to a positive customer experience.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Assist customers with booking, reservations, and general inquiries
- Resolve customer complaints and issues with empathy and efficiency
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members to ensure customer satisfaction and retention
Requirements:
Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Previous customer service experience is a plus but not required
- Proficiency in using customer service software and tools
- Flexibility to work in a hybrid environment with both in-office and remote work