What are the responsibilities and job description for the IT Help Desk Analyst position at AIROS?
Shift Available:
- Monday thru Friday - 2PM - 11PM
The AIROS Help Desk Analyst provides front line support and works closely with customers to address their requests accurately and efficiently. Strong communication skills and a desire to provide excellent service as a representative of our company are important. The position may require limited time at customer locations to assist with new installations and deployments.
Duties and Responsibilities:
- Respond to customer requests for assistance via phone and email
- Monitor LAN/WAN and server process alerts
- Document request resolution progress using ServiceNow
- Work with other members of the operations team to resolve customer requests
- Interface with other service providers and outside vendors
- Provide prompt, courteous, and complete resolution of customer requests
Required Skills:
- Strong fault isolation and troubleshooting skills
- Understanding basic networking concepts
- Demonstrated ability and willingness to learn new skills and keep current with the latest software and technologies
- Strong knowledge of Microsoft desktop operating systems
- Familiarity with Microsoft Office application suite
- Solid interpersonal and communication skills
- Ability to manage and prioritize multiple tasks simultaneously
- Providing professional customer service while resolving issues
Desired Skills/Experience:
- Familiarity with Windows Server
- CompTIA A
About AIROS: Customized IT Solutions that Evolve with Your Company
AIROS, formally known as Kodiak Systems, is a leading Application Service Provider who delivers advanced technical services to companies across the US. AIROS handles all aspects of systems operations from installation and integration to administration, maintenance, and monitoring.
The foundation of the AIROS hosting environment is Microsoft Windows Server 2016/2019. AIROS utilizes both Microsoft server products and third-party applications to meet the needs of our clients.
AIROS utilizes a full-service approach to hosting including management of network connectivity, full 24/7 help desk support, and custom software application development.
AIROS provides a work environment unique in the technology field. Our tight-knit, supportive team works hard to ensure that all members receive the assistance needed to successfully perform the duties of their job. Our open-door management policy allows all employees’ voices to be heard, and an individual can make a difference.
Knowledge adds value for both our clients and our company, so AIROS offers certification assistance to members of our staff.
Dress is business casual.
Job Type: Full-time
Pay: $38,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- Associate (Preferred)
Experience:
- Help desk: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
- CompTIA A (Preferred)
Work Location: Hybrid remote in Somerset, NJ 08873
Salary : $38,000