What are the responsibilities and job description for the Office Manger / Front Desk Representative position at Airport Plaza Spine & Wellness?
Newer office looking for an experienced Front Desk Representative for a multi-disciplinary office (PT, Chiropractic, Medical, Acupuncture) that has administrative skills and capability to complete front desk responsibilities to go along with immaculate people skills with a warm / friendly / inviting personality. The ideal candidate must be able to think critically and creatively as well as be able to multi-task and problem solve. An ideal person would also be able to work independently and as part of a team, work efficiently and also have strong organizational skills.
Requirements
- Ability to communicate, schedule and coordinate with the patients, providers, ancillary staff, attorneys, imaging facilities, ambulatory surgery centers, insurance payers and suppliers
- Be compliant with HIPAA, state and federal laws as well as maintain confidentiality of financial and other personal data
- Strong customer service, multi-tasking, problem solving and critical thinking skills
- Be knowledgeable in all services the clinic offers and be able to discuss the doctor's treatment orders / care plan to the patient making sure they understand the “why” behind the care plan and fine details
- Review the practice’s policies and procedures to make recommendations for continued compliance / current regulations and interpret policies / procedures to employees, patients, family members, government agencies, etc.
- Manage clinic operations to ensure compliance, efficiency and patient satisfaction
- Interaction with the patients on a daily basis and be their “point” person for anything have to do with the treatment
- Addresses issues raised by physicians, employees, and patients and seek out appropriate leaders or partners to problem solve and process improvement
- Identify a strategy for the growth and execution of daily / weekly / monthly goals.
- Proficient in EHR, Microsoft word / excel and other basic computer systems
- Proficient in communicating via face to face, email, telephone and zoom
- Some experience in Insurance verification and billing for multiple specialties incl. Chiropractic, Acupuncture, Physical Therapy, Primary Care, Neurology and / or Orthopedics
Salary : Competitive Base Pay with Performance Based Incentives on Overall Clinic Production
Salary : $45,000 - $55,000