Duty Manager

Description

Location: Detroit Metro Airport

COMPANY BACKGROUND

Airport Synergy Group LLC (ASG) is a Joint Venture between Avports LLC, Jacobsen|Daniels Associates LLC, and Consolidated Management Professionals. ASG brings 120 years of collective experience in world-class commercial aviation operations. After previous cooperation and successful collaboration among its partners in the past, ASG was awarded the management contract to provide Property and Equipment Management Services at the Detroit Airport (DTW), on behalf of Detroit Airlines' North Terminal Consortium (DANTec).

KEY RESPONSIBILITIES

Reporting directly to the Operations Manager, the Duty Manager plays a critical role in the effective day-to-day management of consortium operations. The Duty Manager will provide on-shift supervision of the  DANTeC equipment and facilities, coordinate and supervise vendors, and respond to and mitigate any  consortium, terminal and/or airport issues which may arise. Additionally, the Duty Manager will:  

•  Assist the Operations Manager in overseeing DANTeC equipment and facilities, developing  standard operating procedures   (“SOPs”), contingency plans, training agendas, and schedules for  airline and vendor personnel. 

•  Complete daily on-duty shift report. 

•  Assist the Operations Manager in scheduling vendor services and overseeing vendor performance. 

•  Review daily service equipment report logs and assist with all maintenance-related issues 

•  Perform daily walkthrough inspections of all DANTeC equipment and facility spaces, document  deficiencies, schedule and verify corrective actions; prepare a daily on-shift report of findings. 

•  Maintain quality control standards for performance, reliability, serviceability, and safety. 

•  Assist the Operations Manager in developing and managing the preventive maintenance program,  including scheduling, completion rates and quality control. 

•  Assist the Operations Manager in scheduling and overseeing corrective and predictive maintenance  and other projects, as assigned, to minimize impact and hazards to the airlines and travelers. 

• Define and draft training and operating procedures for airline and contractor personnel for the  operation of all DANTeC facilities, systems, and equipment. 

• Oversee and optimize the consortium’s Computerized Maintenance Management System (CMMS)  including inventory lists and stock levels, developing effective reporting to support business  decisions and regular back up of database files to mitigate the possibility of any data loss. 

•  Assist the Finance Manager in maintaining a DANTeC asset list, as necessary. 

• Develop, implement and manage an effective document management program to facilitate the  storage and rapid retrieval of documents such as maintenance reports, inventory reports,  equipment and project status reports, incident/accident reports; develop and oversee a document  archive program. 

• Represent the consortium as necessary.

The Duty Manager will generally be available during all normal hours of operation, 7 days each week, and  will observe and obey all ethical and legal obligations entrusted in the position 

PROFESSIONAL EXPERIENCE / QUALIFICATIONS

To perform this job successfully, the selected individual must be able to perform each essential duty  satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential  functions. 

• Experience as an Operations Manager, Maintenance Manager or Assistant Manager of Airport Terminal  or Airline-Station.  

• Demonstrated ability to handle all aspects of Terminal Management including Operations, Maintenance,  Environment, Finance, Public Relations, and Vendor Resources Management. 

• Proven ability to interface with Key Stakeholders, including DHS, CBP, TSA, etc. 

• Demonstrated ability to facilitate effective communications in a multi-stakeholder environment (e.g.,  Airport, Airlines, stakeholders, vendors, tenants, etc.) 

• Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages.  

• Ability to read, analyze, and interpret budgets, blueprints, drawings, technical manuals, industry  periodicals, professional journals, technical procedures, and governmental regulations.  

• Ability to solve problems and deal with a variety of concrete variables in situations where only limited  standardizations exist.  

• Ability to review/write reports, business correspondence, and procedure manuals.  

• Ability to effectively present information and respond to questions from employees, vendors, clients,  customers, and the general public. 

• Excellent communication skills. 

• Demonstrated proficiency with MS office tools 

• Local experience at Detroit Airport will be considered a plus 

COMPENSATION

- Competitive compensation package

NON-DISCRIMINATION COMMITMENT

- ASG’s policies focus on eliminating all discrimination based on gender, race, ethnicity, indigenous identity, disability, sexual

  orientation and gender identity.

- ASG’s commitment to gender equality and non-discrimination focuses on issues related to equal opportunities and treatment for

  all women and men in the employees’ recruitment, selection, promotion, compensation and development processes.

EDUCATION, CERTIFICATES, LICENSES, REGISTRATIONS

- Four-year degree in Airport, Aviation, Aerospace, or Business Administration, or related field is desired.

- Demonstrated aviation experience is a plus. 

- Must possess a valid Drivers’ License and clean driving record as a condition of employment. 

- Must be eligible to obtain all Airport staff access and security clearances from the Authorities. 

- IAP or AAE designation will be considered a plus.

REFERENCES

- Up to three references from previous employers and/or supervisors may be required.

Requirements

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee will be regularly required to stand; walk; use hands to finger, handle to feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk and hear; and smell. The employee will occasionally be required to sit. The employee must regularly lift and/or move more than 20 pounds. Specific vision abilities required by this job include vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Periodic US Domestic travel may be required.

COGNITIVE DEMANDS

 - Attention to detail and focus on quality  

- Highest levels of integrity  

- Ability to inspire, lead and motivate people, including him/herself and others 

- Ability to gain and maintain trust among customers, staff, and stakeholders 

- Ability to negotiate and gain consensus 

- Ability to manage and resolve conflict in a productive way 

- Calm, tactful, respectful, and diplomatic character 

- Ability to work under situations of stress and with limited resources  

- Excellent teamwork capabilities 

- High degree of emotional intelligence and empathy.