Owner Services Advisor

Description

Airshare is a company that values its people and recognizes their contributions to the success of the organization.  We believe in teamwork and collaboration to ensure that customers are safely and punctually transported to their destinations.  Whether you work as a pilot, mechanic, or part of the operations team, Airshare acknowledges the critical role each individual plays in the seamless execution of every trip.  The company prides itself on delivering exceptional service and has fostered a dynamic and rewarding culture.

The Client Experience Advisor acts as the customer advocate ensuring seamless service for Airshare’s Managed accounts.  The Advisor develops and manages loyalty by nurturing relationships and providing personalized service while developing strong working relationships.  The goal is the utmost confidence and trust in the services of Airshare through daily tasks and outside-of-the-box thinking.  This is an onsite/in-person job located in Shelton, CT.

ESSENTIAL DUTIES

• Provide exceptional customer service to all internal and external clients
• Maintain positive working relationships with colleagues
• Develop and maintain relationships with all clients, both new and existing
• Answer incoming calls and emails in an engaging and professional manner
• Arrange private travel for all retail clients in the company’s scheduling system
• Arrange passenger logistics including catering and ground transportation
• Communicate service disruptions to our clients in a concise, accurate, and empathetic manner
• Develop and maintain passenger and company profiles for all retail clients
• Maintain current knowledge of the company aircraft fleet and product offerings
• Maintain current knowledge of aircraft and airport performance capabilities
• Continually follow and improve departmental processes and procedures
• Provide backup coverage for other departments within the company as requested by the Director of Owner Services or higher authority
• Perform other duties and/or special projects as assigned by the Manager of Client Services or higher authority

Qualifications

Qualified candidates must have 5 years of aviation AND/OR high-end service experience.

• High School Diploma, bachelor's degree preferred
• Must be willing and able to work nights, weekends, and holidays as this is a 24/7/365 operation
• Maintain a high level of attention to detail
• Comply with quality assurance expectations and standards
• Ability to guide a phone conversation
• Maintain strong confidentiality of proprietary information
• Able to work proactively with minimal supervision while exercising sound judgment
• Must be technologically oriented, and have proficiency using computers and computer software including an intermediate degree of proficiency with Microsoft Office products

BENEFITS AND PERKS

• Medical, dental, and vision insurance – if you choose to participate, coverage will commence on the first day of the month following your date of hire
• Airshare offers a no-cost medical and dental option at the employee level
• Optional supplemental insurance benefits (accident, hospital indemnity, critical illness, life, short-term/long-term disability, fertility, and pet)
• Paid Parental Leave
• Company-paid term life insurance equal to 1.5 times your annual salary
• Two 401(k) retirement plans with employer match – you will be eligible to participate on the first of the month following 30 days of employment
• PTO is accrued based on the length of employment 
• 12 holidays per year
• Access to relocation flights

• Full Size on-site Gym and various activities (basketball, yoga, etc.)
• Indoor and Outdoor Common areas with WIFI  
• 3 on-site cafés and Subway
• Covered Parking