What are the responsibilities and job description for the RV Service Manager position at Airstream Los Angeles?
Job Title: RV Service Manager
Job Summary:
We are seeking a highly organized and experienced RV Service Manager to oversee the operations of our RV service department. The ideal candidate will have extensive knowledge of RV repair and servicing, excellent supervisory skills, and a strong customer service focus. The RV Service Manager will be responsible for managing and coordinating all aspects of the service department to ensure efficient, high-quality, and timely service delivery.
Responsibilities:
1. Oversee the daily operations of the RV service department, including scheduling work orders, allocating resources, and managing staff.
2. Supervise and provide guidance to a team of RV service technicians to ensure efficient and effective repair and maintenance of RVs.
3. Coordinate with customers to determine their service needs, provide estimates, and communicate updates on service progress.
4. Ensure all service requests are logged accurately and promptly into the customer database system.
5. Manage and maintain service department facilities, tools, and equipment to ensure they are in good working condition.
6. Collaborate with the parts department to ensure the availability of necessary RV parts and accessories for repairs and replacements.
7. Maintain accurate records of all service work performed, including invoices, warranties, and completed service reports.
8. Stay updated on industry trends, advancements, and best practices for RV servicing to provide recommendations for process improvements and ensure compliance with safety regulations.
9. Handle customer complaints and resolve any issues promptly and professionally, striving to achieve customer satisfaction.
10. Monitor department performance metrics and implement measures to improve efficiency, productivity, and profitability.
Requirements:
1. High school diploma or equivalent; technical or vocational training in RV servicing is preferred.
2. Proven experience (5 years) as an RV service technician or in a similar role.
3. Strong knowledge of RV repair and maintenance procedures, systems, and components.
4. Excellent leadership and supervisory skills, with the ability to motivate and mentor a team.
5. Outstanding customer service and communication skills, with the ability to handle customer inquiries and complaints effectively.
6. Proficient computer skills, including using customer database systems and Microsoft Office Suite.
7. Detail-oriented with strong organizational and time management abilities.
8. Ability to work in a fast-paced environment, prioritize workload, and meet deadlines.
9. Knowledge of safety regulations and compliance standards in the RV industry.
10. Valid driver's license with a clean driving record.
As an RV Service Manager, you will play a critical role in ensuring the smooth functioning of our service department and delivering exceptional customer service. If you have the required skills, experience, and dedication to excellence, we invite you to apply for the RV Service Manager position and become a valued member of our team.