Customer Service Representative

Description

The Customer Service Representative (CSR) will be responsible for delivering excellent customer experiences and serving as the company's primary interface with internal and external customers. As a liaison and agent of innovation, the CSR will resolve customer concerns quickly, courteously, and efficiently. The CSR will build long-lasting relationships with customers by encouraging openness and trust. Strong, customer-focused written and verbal communication skills are vital for this role.

ESSENTIAL RESPONSIBILITIES:

• The primary responsibility is to deliver excellent service to all customers.
• Supply product pricing, availability, and lead times within predefined criteria.
• Manage a Customer Portfolio of diverse domestic and/or international accounts.
• Input a high volume of Purchase Orders into the ERP system with accuracy and efficiency.
• Manage order changes, adjustments, cancellations, credits, and return authorizations.
• Identify complex documents and customer requirements for correct management, such as Terms and Conditions and specifications.
• Work with Manufacturing, Engineering, Quotations, Sales, and Shipping to achieve customer satisfaction.
• Handle customer concerns, present acceptable solutions and alternatives quickly, follow up to assure resolution.
• Assist Shipping and Logistics teams with domestic and international order fulfillment.
• Notify supervisor or manager of potential safety hazards and comply with all necessary ISO procedures.
• Perform additional tasks and responsibilities as given by the supervisor.

QUALIFICATIONS:

• Ability to compose correspondence and create simple excel worksheets.
• Ability to manage time effectively.
• Ability to prioritize and manage various tasks successfully.
• Attention to detail.
• Capacity to work independently and within a team.
• Reliability is essential.
• Typing skills (40 WPM ) and math proficiency.

EDUCATION BACKGROUND AND WORK EXPERIENCE:

• High school diploma or GED equivalent required.
• Some college preferred but not required.
• 2 years of relevant work experience.
• Familiar with data entry and ERP systems (Navision/MS Dynamics preferred)
• Open to travel for training and relationship-building if applicable.

WE HIRE YOU TO RETIRE YOU:

Airtech offers a competitive compensation package which includes medical/dental/vision benefits, paid vacation and holidays, and a company funded retirement plan.  We are a family-owned, community focused, global leader founded in 1973. We are the market leader in materials used in the manufacture of high-performance composite parts. Our products are used by the aerospace, automotive, marine, green energy, and recreational sports industries to create cutting edge lighter, stronger, and greener components. Working for Airtech means being part of a global family that believes in long term employment.  We put safety first to ensure we can all go home to our families after producing the best quality product in the most efficient way possible.

Learn more about us at www.airtechjobs.com.

Airtech International is committed to equal employment opportunity. We do not discriminate based on an individual’s race, religion, creed, color, sex (including gender identity, gender expression, pregnancy, or sexual orientation), age, national origin or ancestry, genetic information, disability, veteran status, or any other characteristic protected by applicable local, state, or federal law.

Qualifications