Application Engineer

Job Title : Application Engineer, Energy

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Location : Houston, TX, USA

About the role :

Abyss is looking for a client facing Application Engineer to work with our energy market customers. As an application engineer, your focus is on making sure the proposed value of our product is realized by the customer. As the key liaison of the customer, you will play a critical role in ensuring that our service delivery meets and exceeds the expectations of our clients. This includes, but is not limited to, technical engineering review of results generated by automated systems, understanding client requirements, maintaining the highest level of quality in line with customer needs and organization standards, and prioritizing deliverables across teams to ensure timely and accurate delivery.

Responsibilities :

• Technical Account Management : Serve as the main point of contact for all client interactions relating to service delivery, scheduling, and client-specific requirements.
• Quality Assurance : Ensure that existing processes are updated to satisfy both internal standards as well as customer needs.
• Data Analysis : Conduct comprehensive data analysis, interpret deliverables, and provide meaningful insights to help clients understand the implications of the data for their operations and strategic goals.
• Reporting and Communication : Create and deliver presentations, timelines, and progress updates to keep all stakeholders informed about project status.
• Product Discovery : Collaborate with the Product Team to incorporate client experience and requests back into the software development roadmap.
• Internal Project Management : Drive timely delivery by following account projects and deliverables as they progress through the processing pipeline.
• Client Advocacy : Serve as the voice of the client within the organization to ensure their needs and concerns are adequately addressed in all decision-making processes.
• Standard Operating Procedures (SOPs) : Develop and review SOPs to streamline processes and enhance service delivery efficiency.

Qualifications :

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