What are the responsibilities and job description for the Service Technician Supervisor position at Airtron Heating & Air Conditioning - Austin?
Join our dynamic team at Airtron Heating & Air Conditioning in Austin, TX as a Service Technician Supervisor, where you'll play a pivotal role in fostering growth and excellence within our business. Collaborating closely with RNC and Retail teams, you'll ensure seamless customer experiences while driving the advancement of our operations.
Key Responsibilities:
- Lead and mentor service technicians, fostering their professional development.
- Provide exemplary leadership, training, and coaching to optimize team performance.
- Address performance issues promptly and effectively.
- Uphold safety standards rigorously, ensuring team members prioritize safety at all times.
- Deliver regular performance updates to senior management.
- Manage work priorities, evaluate schedules, and optimize production.
- Oversee procurement and distribution of materials and equipment for scheduled jobs.
- Ensure compliance with administrative guidelines for timesheets, expenses, and reporting.
- Facilitate prompt completion of all required training for the team.
- Maintain the highest quality standards for all field and office work.
- Safeguard company assets by monitoring the handling of trucks, tools, and inventory.
- Lead effective hiring processes and maintain optimal team staffing.
- Continuously seek opportunities to enhance processes and operations.
- Adhere strictly to company policies and safety procedures.
Requirements:
- High school diploma or equivalent (experience may substitute for education).
- 5 years of experience in HVAC or related field.
- 3 years of team leadership experience.
- Proficiency in computer skills, including Microsoft Excel, Word, and Outlook.
- Understanding of HVAC systems and processes.
- Excellent verbal and written communication skills in English.
- Valid driver's license.
- Willingness to work overtime and occasional weekends.
Preferred Qualifications:
- Previous experience as an HVAC Service Supervisor.
Additional Skills and Abilities:
- Strong leadership capabilities and effective behaviors.
- Customer-centric mindset.
- Ability to work independently and collaboratively.
- Exceptional work ethic and decision-making skills.
- Strong interpersonal and communication skills.
- Adaptability to fast-paced environments.
- Attention to detail and strong organizational skills.
- Aptitude for learning technical knowledge and conveying it effectively.
- Ability to build positive relationships with internal and external stakeholders.
- Commitment to safety culture.
Working Conditions:
- Open office and fast-paced environment.
- Travel required to and from work locations.
- Occasional exposure to customer homes.
- Comfortable working indoors and outdoors in various weather conditions while wearing appropriate PPE.
Physical Requirements:
- Ability to lift/move up to 20 pounds frequently.
- Driving and operating a motorized vehicle required.
- Wear required PPE, including hard hat, safety glasses, gloves, etc.
- Ability to stand, walk, or sit for long periods.
- Adequate hearing and vision capabilities.
- Proficiency in entering data into a computer.
- Utilize arms and hands for various tasks and activities.
Join us in this exciting opportunity to lead and innovate in the HVAC service industry. Apply now using our quick, mobile friendly, 3-minute application process to be a part of our dedicated team!
