WARRANTY CLAIMS AUDITOR

Position Title: Warranty Claims Auditor                               FLSA Classification: Not Exempt

Reports To:     Customer Service Manager                Date: 1/31/25 

JOB DESCRIPTION

Summary/Objective:

This position is primarily responsible for receiving and processing warranty claims submitted by service providers and OEM’s (Original Equipment Manufacturers)

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Review and process all warranty claims from RV Coach manufacturers and service centers to ensure proper payment or credit is being made.
• Gather information on proposed claims for any inconsistencies in amounts.
• Submit all labor invoices to the accounting department for final payment.
• Issue credit memos to OEMs for warranty work completed through them.
• Set up service center accounts by gathering the required documents and sending them to the accounting team.
• Update the online Service Center Locator with all new service center accounts.
• Update service center labor rates based on investigation into average rates per area.
• Receiving and processing 

• Performs other duties as assigned to support the organization.

Characteristic Duties:

Competencies:

• Good communication skills
• Good computer skills; AS400 and Infor XA Mapics
• Ability to type 40 WPM minimum
• Good math skills
• Excellent attendance history
• Strong customer service skills – ability to deal with upset customers
• Passion for providing excellent customer experience
• Ability to contribute to a positive work culture
• Able to work independently or as a member of a group

Supervisory Responsibility: None

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee is frequently required to sit; use hands and fingers to manipulate objects, handle, or feel; and talk and hear.
• Occasionally required to reach with hands and arms.
• Prolonged periods sitting at a desk working on a computer.
• The employee must occasionally lift and/or move up to 15 pounds.

Position Type and Expected Hours of Work: Office / 40 hours (possible Overtime)

Travel: None

Required Education and Experience:

• High School graduate or equivalent

Preferred Education and Experience:

EEO Statement:

All divisions of Airxcel provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Other Duties:

Please be advised this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.