Hospital Service Technician

About Us:

AIS RealTime is a premier provider of Real-Time Location Systems (RTLS) services, specializing in solutions implementation, managed services, technical support, project management, and account management for both partners and end-users in the healthcare industry. As a trusted servicer, we play a critical role in ensuring the seamless deployment, integration, and sustainment of RTLS solutions, allowing our partners and clients to optimize operational efficiency, improve patient care, and enhance workforce productivity.

We pride ourselves on delivering high-quality service, ensuring that every RTLS deployment and service engagement meets the highest standards of execution, training, and support. Our expertise spans across asset tracking, patient and staff safety, environmental monitoring, hand hygiene compliance, and clinical workflow automation—all of which contribute to safer, more efficient healthcare environments.

Mission:

At AIS RealTime, our mission is to be the premier RTLS service provider, delivering best-in-class solutions that empower healthcare organizations and senior living facilities with real-time visibility, operational efficiency, and patient safety. Through expert project management, seamless implementation, proactive managed services, and responsive technical support, we ensure that RTLS technology operates at peak performance.

Driven by innovation, integrity, and a commitment to excellence, we partner with healthcare providers to optimize critical workflows, enhance asset utilization, and reduce operational costs, all while maintaining the highest standards of service and reliability. At AIS RealTime, we don’t just implement RTLS—we ensure its success, sustainability, and long-term value.

Position Summary:

As an RTLS Healthcare Field Service Technician at AIS RealTime, you will play a crucial role in the maintenance, installation, and repair of Real-Time Location System (RTLS) hardware. This position demands a commitment to excellence in customer service and satisfaction. The role includes travel opportunities, with up to 50% nationally.

Essential Responsibilities:

• Install and maintain structured cabling, troubleshoot, and commission Low Voltage Systems.
• Pull, route, install, and terminate structured cabling in commercial environments.
• Interface professionally with clients, adhering to AIS RealTime Hospital Etiquette.
• Organize and prioritize work, proactively solving problems with minimal supervision.
• Respond maturely to interpersonal team challenges, demonstrating sensitivity to the needs of team members.
• Identify and communicate implementation issues at customer sites to the Customer Service Engineer (CSE) or Customer Service Manager (CSM).
• Accurately record tasks, hours, and performance metrics.
• Perform post-implementation activities, achieving 50 successful LBI swaps per day throughout hospital facilities.
• Follow project plans and directions from the Customer Service Manager.
• Document and organize customer job files.
• Perform installations according to documented prodeedure.
• Utilize tools and software as required by the job.

Essential Requirements and Qualifications:

• Education: Minimum High School Diploma.
• Training: On-the-job training provided with many opportunities for training to become engineer level certified in may different processes of installing and maintaining RTLS networks.
• Experience: Proficiency in Windows 10 and advanced use of MS Office (Word, Excel, Outlook).
• Other Information:
• Valid driver’s license with a good driving record.
• Must pass a random drug screens and background checks.
• Ability to work in a healthcare setting and obtain necessary vaccinations.
• Physical capability: Lift, move, and transport up to 25 lbs. of equipment; walk up to 4 miles daily; able to climb a 3-step ladder; kneel, stoop, crouch, bend, and reach.
• Efficient communication skills for interacting with team members, partners, and customers.

Note: This job description is not intended to be all-inclusive. The employee will be required to perform other duties as assigned by their supervisor.