What are the responsibilities and job description for the Customer Specialist - Eyewear position at aiTWorks?
We are HRAIT/aiTWorks, an employment agency (https://hr.aitworks.com) and we are looking for the candidate who can work as Customer Specialist at a Fashion Retail Store.
*Job Type: Full-Time
*Job Title: Customer Specialist
*Office: Arcadia, CA
*Working Hours: Working days are scheduled as shifts/ different every week based on store needs (Full time 40 hrs a week)
*Salary: $21.00〜$26.00/hour (Depends on your skills and experience)
*Job Duties:
- Ensure customer happiness with stellar customer service and demonstrate a high level of professionalism
- Address customer needs in a prompt and friendly manner while actively seeking to understand customer concerns, requests, and expectations
- Understand and handle customer complaints regarding products, services, sales, or other matters with honesty and integrity, while taking the initiative to find appropriate resolutions
- Ensure speed, efficiency, and accuracy in creating eyewear products
- Foster a warm, vibrant, and friendly atmosphere by being a supportive and compassionate team member
- Actively participate in store staff meetings to improve customer service, store operations, and sales goals
- Provide appropriate training and support to less experienced team members and be a leader in demonstrating exemplary work ethic
- Adjust, fit, and assemble eyeglasses to suit each customer's unique preferences
- Build team commitment to high service standards, exceed customer expectations, and lead by example
*Requirement:
- Availability to work a flexible schedule and the hours necessary to open and/or close the store, including nights, weekends, and holidays
- Strong communication skills (verbal & written), including strong relationship building skills.
- Ability to adjust priorities and manage time wisely in a fast-paced environment
- Ability to be on your feet most of the day or moving on the sales floor or stock room
Preferred Qualifications
- High school or equivalent
- 1 year of Retail Experience
- Optical Experience
- Management / Lead experience
*Benefit:
- Health insurance
- Paid time off
- Dental insurance
- Flexible schedule
- Vision insurance
- Employee discount
- Employee assistance program
- Parental leave
- Commuter reimbursement
- Other
Job Type: Full-time
Pay: $21.00 - $26.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Night shift
Experience:
- Optical: 1 year (Preferred)
- Customer service: 1 year (Required)
- Retail: 1 year (Required)
Work Location: On the road
Salary : $21 - $26
