What are the responsibilities and job description for the Patient Service Specialist (PSS) - Acute Care position at Aizer Health?
About Us : At Aizer Health we are not just a healthcare facility - we are a provider of transformative care, powered by compassion and innovation. As a leading Federally Qualified Community Health Center, we are rewriting the script on what quality healthcare means, one patient interaction at a time. We provide every patient with the highest quality of care possible and emphasize a relationship-based approach that caters to the whole person. Our rapidly growing Center offers world-class services that include Internal Medicine, Pediatrics, Acute Care, Dentistry, Optometry, Women's Health, Rehabilitation, Behavioral Health, and select specialty services. We provide holistic services that uplift and empower our community. Step into a realm where excellence meets empathy. Our cutting-edge technology, unwavering support system, and robust infrastructure empower our team to deliver unparalleled care. Experience the warmth of a diverse and inclusive workplace, where your growth is nurtured and celebrated. Make a tangible difference in the lives of individuals and the health of our community. Our Core Values : Putting Patients First : Every decision, every action, revolves around the well-being of those we serve. Powered by Community : We are not just a healthcare center; we are a community-driven force, igniting change and progress. Driven by Collaboration : Together, we are stronger. Collaboration fuels our innovation and drives our success. Empowering Success : We believe in empowering our team members to reach new heights, fostering a culture of growth and achievement. Nurturing Growth : Personal and professional growth isn't just encouraged; it's nurtured, supported, and celebrated. Work Hours : (2) 9 am -5 pm, (2) 2 pm -10 pm, alternating Sundays 5 : 00 pm -10 : 00 pmPosition Overview : Maintain Focus on Patient Experience : Ensure that every patient interaction is positive and contributes to their overall experience. Effective Communication Skills : Communicate proficiently with patients, families, and practitioners to facilitate understanding and collaboration. Prioritize Incoming Requests : Quickly assess incoming calls, walk-in patients, and outgoing calls, prioritizing based on urgency. Handle Patient Information : Gather necessary information for new patient registrations, verify and update existing patient data as required. Appointment Scheduling : Accurately schedule appointments, whether in person or over the phone, to optimize patient flow. Payment Collection : Collect payments for services rendered, provide receipts to patients, and forward necessary documentation to the billing department. HIPAA Compliance : Strictly adhere to HIPAA standards and regulations in managing patient information, following departmental and center policies. Miscellaneous Tasks : Perform additional duties as assigned to support the evolving needs of the department and the team. Minimum Qualifications : Team player and strong communicator Wants to be part of the solution Makes a positive impact on others Continually looks to improve Stays connected to purpose Preferred Qualifications : 2 years of experience providing direct customer service Healthcare administration or related field Pay and Benefits : $20 per hour, commensurate with experience Comprehensive benefits package including Medical, Dental, and Vision Insurance with no employee contribution. Generous Paid Time Off and Sick Time, ensuring you have the flexibility to recharge and rejuvenate. 8 Paid Holidays Discretionary Incentive Bonus, recognizing your contributions and dedication. 403(b) Retirement Plan, setting you up for a secure future. Short-term and Long-term disability Life / Accidental Death and Dismemberment Insurance
Salary : $20
