What are the responsibilities and job description for the Kano Trucking Services: Operations Support position at AJC International?
AJC Logistics LLC is a diversified logistics service provider specialized in Truck Brokerage, Ocean & Air Freight Management Services, Third Party Logistics, International Freight Forwarding, and Customs House Brokerage for importers and exporters in the United States including Puerto Rico and the Caribbean. Our core competency is to manage the transport of merchandise, domestically and internationally, with superior customer service supported by integrated management systems. AJC takes a customer-centric approach, recognizing that each client's requirements are unique. To learn more about AJC Logistics, visit our website at http://www.ajclogistics.com
Position Summary
We are seeking a detail-oriented and proactive individual to join as an Operations Support. This role will manage and support daily operations at our Kano Trucking Services facility, performing essential operational and customer service duties. The position is crucial for ensuring the smooth execution of daily operations and cost management for each shipment or load
Responsibilities
Staff will perform some or all of the following functions:
- Customer service – scheduling deliveries, handling customer questions on the phone as well as by email. Communicating with forwarders re: deliveries, questions, issues, etc.
- Invoicing- deliver and create invoices for customers to be sent via mail, email, or uploading to system.
- Print and manage container manifests, delivery receipts, and other necessary paperwork, ensuring all office files are organized and easily accessible.
- Assist customers in person (will call, drop offs).
- Track outgoing deliveries and ensure accurate documentation.
- Interacts with customers, shippers, receivers, agents and 3rd parties to ensure proper routing of freight, updates, and requests for extra services.
- Other duties may be assigned
Qualification Requirements
- High School diploma, GED, or equivalent experience.
- Minimum of 3 years of administration or clerical experience.
- Preferred experience in LTL/LCL freight, dispatch, rate quotes, or customer service.
- Proficiency in inventory software, databases, and systems.
- Advanced knowledge of Microsoft Office products, including Outlook, Excel, and Word.
- Ability to type and perform 10-key by touch.
- Capability to work effectively in a fast-paced, team-oriented environment.
- Strong organizational and time management skills.
- Ability to analyze information and take initiative to complete tasks independently
