Associate Account Representative

About Us

Eat Well, Live Well.   At Ajinomoto Cambrooke, we build careers grounded in helping improve people’s health through nutritional therapies.  

Ajinomoto Cambrooke (ACI) was founded by parents looking to develop better solutions for their children with PKU.   Over the subsequent 20 years, we have expanded into additional therapeutic areas with a focus on enjoyable nutrition as a core part of normalizing the life for people living with medical conditions. 

Joining ACI means becoming part of a diverse team of talented people who want to build their careers while contributing back to society in a positive way.   We seek individuals who bring an entrepreneurial mindset with a bias for action and finding solutions.   We provide an environment based in mutual respect and collaboration to support you and give you opportunities to learn and develop.

Join us to find a rewarding work experience that lets you be at your best and have an impact on our patient communities.

Overview

The Associate Account Representative is to drive Cambrooke revenue and enhance Cambrooke’s reputation with medical professionals. This role requires the ability to think strategically and to serve as a credible, respected advocate for new initiatives which support and enhance the organizational mission and values.

Qualifications

EDUCATION, CERTIFICATIONS AND EXPERIENCE:• BA/BS Degree in related field (e.g., business, marketing, nutrition, dietetics, healthcare, sales).• Previous Sales experience preferred. Equivalent customer-facing experience in the healthcare industry; demonstrated ability to influence change. • Experience working within the healthcare continuum (hospital, DME, physician office, pharmacies) a plus.• Registered Dietitian licensure a plus.

KNOWLEDGE, SKILLS AND ABILITIES:• Excellent written and oral communications skills required.• Excellent follow-through skills and ability to overcome obstacles. • Strong work ethic and drive to deliver results. • Strong Self-Starter with the ability to work independently without supervisor as well as the ability share ideas, knowledge and work as part of a team. • Strong reasoning, analytical abilities, with a demonstrated history of sound judgement. • Ability to interact well within a diverse population and work effectively at all levels of the organization. • Ability to perform multi-faceted projects in conjunction with day-to-day activities. • Previous experience with Customer Relationship databases; Experience with SalesForce.com a plus. • Maintain information security with regard to all company’s proprietary information. 

Working Conditions / Physical Requirements

WORKING CONDITIONS:• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may he made to enable individuals with disabilities to perform the essential functions.• Ability to adhere to hospital vendor requirements.• Ability to store and manage product samples and related materials.

PHYSICAL REQUIREMENTS:• Position requires the ability to sit for a minimum of 6 hours per day.• Ability to stand, walk, bend over, and reach above head on a regular basis.• Ability to lift or carry up to 25 pounds (or more per luggage) and repetitive use of hands/arms for writing, filing, and computer work.• Ability to travel via car, public transportation, or within assigned region as well as domestically. • TRAVEL REQUIREMENTS:• 40% - 60% overnight travel, plus local travel. This is predominantly a field-based role requiring weekly travel by airplane, train and/or automotive vehicle to assigned States, clinics, and conferences.• Weekends as needed

Responsibilities

• Meet sales expectations in the assigned territory for both organic growth and new product launches within company policy guidelines. • Develop strong relationships with targeted health care professionals responsible for 1-3 customer segments and products (e.g., Metabolic, Ketogenic and GI/ Allergy patients, new launches) in both hospital inpatient and clinic settings within the assigned territory.Solidify Cambrooke as the trusted and valued partner of choice for patient care and the easiest company to partner with.• Through education and collaboration with health care professionals, encourage sampling of ACI’s medical food formulas and specialty food products to the appropriate patients. Collaborate with internal personnel, with timely follow-up on opportunities with health care providers and patients to convert from sample trial to loyal customer.• Set, monitor and optimize a territory business plan that includes, but is not limited to, regional and clinic strategies and field activities that build acceptance and usage of ACI’s portfolio of medical food formulas and specialty foods. Meet or exceed minimum expectations of 2-3 field travel days per week, typically 4-6 overnight stays per month and established Regional goals related to HCP and patient events.• Cultivate and identify lead opportunities.Meet with families at weekday / weekend events and clinic to educate, drive awareness of and interest in, ACI’s portfolio of medical food formulas and specialty foods• Build and improve clinical competence of the disease states and conditions for which we have products.Demonstrate clinical confidence during presentations and display the ability to articulate the benefits of our products and programs for the health care practitioner, their patients and practice.• Work collaboratively with Cambrookecare to identify DME providers and follow-up with clinicians as needed to expedite process.• Identify formulary needs (e.g., State program, WIC, Medicaid, hospital) and manage processes necessary for successful formulary inclusion.• Work collaboratively with other Territory Managers and Clinical Specialists. Utilize all selling resources and demonstrate cross-functional collaboration with other support departments and associates to optimize overall performance and ability to succeed.• Responsible for maintaining control over territory expenses within the approved budget. Assist the Director of Sales in developing the annual budget for the territory. Submit expense reports on a weekly basis. • Complete all required and requested administrative work in a timely and accurate manner.• Participate in marketing events such as seminars, trade shows, and telemarketing events. • Assist AR for collection of payment if such assistance is requested.• Coordinate shipping schedules and delivery of merchandise and services for samples, events, and trade shows. • Provide on-the-job training to new sales employees.• Other duties as assigned.

Salary Range

EEO Statement

The statements contained herein reflect general details as necessary to describe the principal functions for this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

Employment with Ajinomoto is considered at will, meaning that either party may terminate this employment relationship at any time with or without cause or notice and this job description should not be construed as an employment contract.

Ajinomoto Cambrooke, Inc. is an Equal Opportunity Employer-Vets/Disabled, committed to a diverse workforce.