Helpdesk Analyst II

Position Summary

The Helpdesk Analyst (II) will perform first level technical support and service restoration for daily operations in a complex, distributed computing environment. The position will need to handle onsite and remote end-user support of a wide variety of systems and applications with a focus on monitoring the helpdesk queue and providing end-user support. The position reports to the Helpdesk Supervisor and will be located at our Portland manufacturing plant.Â

Position Essential Duties And Responsibilities

• Deploy and troubleshoot PC hardware, mobile devices, and network printers
• Imaging and troubleshooting of Microsoft Windows (7/10)
• Administer user groups and permissions in Microsoft Azure AD
• Prepare SCCM Deployment images and software updates on monthly basis
• Provide instruction and troubleshoot Microsoft Office
• Troubleshoot a wide variety of systems and applications
• Utilization of Active Directory for user managementÂ
• Monitors helpdesk queue and uses it to track incident status and resolution
• Maintain system inventory
• Identifies tasks to be escalated and assigns to appropriate personnel
• Other tasks as assigned
  
  

Position Qualifications

• 4-5 years of experience preferred
• A and/or MCSA preferred
• Good communication skills (verbal and written)
• Ability to prioritize and execute tasks in high-pressure environment
• Willingness to travel
• Hourly Range of Pay $31.00 - $33.00
• INDPOR