What are the responsibilities and job description for the Helpdesk Analyst II position at Ajinomoto Foods North America?
Position Summary:
The Helpdesk Analyst (II) will perform first level technical support and service restoration for daily operations in a complex, distributed computing environment. The position will need to handle onsite and remote end-user support of a wide variety of systems and applications with a focus on monitoring the helpdesk queue and providing end-user support. The position reports to the Helpdesk Supervisor and will be located at our Portland manufacturing plant.
Position Essential Duties and Responsibilities:
- Deploy and troubleshoot PC hardware, mobile devices, and network printers
- Imaging and troubleshooting of Microsoft Windows (7/10)
- Administer user groups and permissions in Microsoft Azure AD
- Prepare SCCM Deployment images and software updates on monthly basis
- Provide instruction and troubleshoot Microsoft Office
- Troubleshoot a wide variety of systems and applications
- Utilization of Active Directory for user management
- Monitors helpdesk queue and uses it to track incident status and resolution
- Maintain system inventory
- Identifies tasks to be escalated and assigns to appropriate personnel
- Other tasks as assigned
- 4-5 years of experience preferred
- A and/or MCSA preferred
- Good communication skills (verbal and written)
- Ability to prioritize and execute tasks in high-pressure environment
- Willingness to travel
- Hourly Range of Pay $31.00 - $33.00
- #INDPOR
Salary : $31 - $33
