Call Center Representative

Job Title: Call Center Representative - Insurance Claims

Job Overview:

We are seeking a skilled and customer-focused Call Center Representative to join our team in processing insurance claims via live telephone chat and computer data entry. The ideal candidate will possess excellent communication skills, exceptional data entry abilities, and a strong commitment to delivering outstanding customer service.

Responsibilities:

• Insurance Claims Processing:
• Efficiently process insurance claims through live telephone chat.
• Accurately enter and update customer/vendor information in the computer system.
• Review and verify the accuracy of claim details.
• Customer Service:
• Provide exceptional customer service during telephone interactions.
• Address customer inquiries, concerns, and issues promptly and professionally.
• Ensure a positive customer experience by maintaining a friendly and helpful demeanor.
• Data Entry:
• Perform precise and timely data entry tasks to update and maintain customer records.
• Utilize computer systems and databases to input, retrieve, and update information accurately.
• Communication Skills:
• Communicate effectively and clearly with customers to gather necessary information for claims processing.
• Convey complex information in a simple and understandable manner.
• Problem Solving:
• Identify and resolve customer and vendor issues related to insurance claims efficiently.
• Collaborate with other departments to address and resolve complex inquiries.
• Multi-Tasking:
• Handle multiple tasks simultaneously, including managing live chats and data entry.
• Prioritize workload to meet deadlines and maintain efficiency.
• Quality Assurance:
• Ensure the accuracy and completeness of data entered into the system.
• Adhere to company policies and procedures to maintain high-quality service.

• Adaptability:
• Adapt to changes in processes and procedures promptly.
• Demonstrate flexibility in handling different types of insurance claims.

Qualifications:

• Education:
• High school diploma or equivalent.
• Experience:
• Previous experience in a call center environment, especially in insurance claims processing, is preferred but not required.
• Skills:
• Excellent data entry skills with a high level of accuracy.
• Strong interpersonal and communication skills.
• Ability to handle challenging customer interactions with professionalism.
• Proficient in using computer systems and navigating multiple applications simultaneously.
• Qualities:
• Detail-oriented with a focus on delivering high-quality work.
• Ability to work independently and as part of a team.
• Positive attitude and strong problem-solving skills.
• Ability to maintain composure in a fast-paced environment.

Benefits:

• Competitive compensation
• Health and dental insurance
• Paid time off
• Retirement/IRA with company match
• Professional development opportunities

If you are a motivated individual with a passion for delivering exceptional customer service and have the required skills and qualifications, we invite you to apply for this exciting opportunity to join our team as a Call Center Representative - Insurance Claims.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Expected hours: 20 – 40 per week

Schedule:

• 8 hour shift

Work Location: In person

Salary : $15