What are the responsibilities and job description for the Event Services Manager position at AJS Hotels?
JOB DESCRIPTION
The Event Services Manager is responsible for planning, coordinating, and executing a range of events, from corporate meetings and conferences to weddings and social gatherings. This role requires exceptional organizational skills, attention to detail, and a commitment to ensuring a high-quality guest experience. The Events Manager is also responsible for managing event budgets, timelines, and contracts, maintaining a high level of customer satisfaction, and often handling follow-up evaluations to build long-term client relationships
ESSENTIAL FUNCTIONS
- Plan, implement and oversee assigned conventions for sales and conflict resolution.
- Anticipate group revenues as per established guidelines.
- Supervise contracted group room blocks for cutoffs and attrition.
- Conduct Planning Meetings and Site Inspections as per convention services departmental guidelines.
- Assure client satisfaction through convention implementation as measured by event survey data.
- Oversee and enforce program deadline rates to release meeting space not necessary for maximizing hotel revenues.
- Disseminate BEOs for group and affiliates 10-14 days before events.
- Engage in site visits and plan meetings for upcoming group and potential affiliate business.
- Engage in convention meetings and assess bill with client.
- Deliver best service, quality and value to customers.
- Manage customer relationships from initial turnover from Sales through post event phase to return to sales.
- Liaise between field sales person, operational teams and customer throughout event.
- Implement guarantee and cut-off policies.
- Detail set up meeting rooms and handle sleeping room configurations
- Other special projects or assignments as needed
QUALIFICATIONS
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Competent at working independently on recurring projects.
ALJSCO Management offers a comprehensive benefits package which includes medical, dental, 401k, a complimentary meal in the associate cafeteria, complimentary parking, a discounted monthly TARC bus pass and much more.
ALJSCO Management is a Drug Free Workplace, creating a culture of care where diversity is welcomed.
