What are the responsibilities and job description for the Front Office Manager position at AKA Hotels+Hotel Residences?
Company Overview
AKA Hotels Hotel Residences offers the world’s most livable hotels, blending sophisticated design with thoughtful amenities to create a home-like atmosphere for our guests. Our commitment to providing a sense of calm and authentic experiences reflects our family-owned heritage and innovative approach to hospitality.
Summary
As a Front Office Manager at AKA Hotel Back Bay, you will be instrumental in delivering exceptional guest services and managing front desk operations. This role is vital in fostering a welcoming environment that aligns with our mission of creating a self-sufficient sanctuary for travelers.
Responsibilities
- Oversee daily front office operations, ensuring high standards of guest service are maintained.
- Manage front desk staff, providing training and support to enhance their performance.
- Handle guest inquiries, complaints, and feedback with professionalism and care.
- Coordinate night audit processes to ensure accurate financial reporting and compliance.
- Implement policies and procedures to improve operational efficiency and guest satisfaction.
- Collaborate with other departments to ensure seamless service delivery throughout the hotel.
- Monitor occupancy rates and adjust staffing levels accordingly to meet demand.
- Foster a positive work environment that encourages teamwork and employee engagement.
Qualifications
- Proven experience in hospitality management or front office operations within a hotel setting.
- Union experience a plus.
- Strong guest service skills with a passion for enhancing the guest experience.
- Excellent communication skills, both verbal and written, for effective interaction with guests and staff.
- Ability to manage multiple tasks efficiently while maintaining attention to detail.
- Experience with night audit procedures is a plus but not required.
- Bilingual candidates are encouraged to apply as it enhances guest interactions.
- Familiarity with hotel management software and phone systems is beneficial.
If you are ready to elevate the guest experience in a warm and inviting environment, we invite you to apply today and become part of the AKA family!
Job Type: Full-time
Pay: $70,000.00 - $80,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Evenings as needed
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $70,000 - $80,000
