General Manager - aka Sutton Place

AKA Sutton Place NY is looking for a General Manager to lead its operations and sales efforts, providing exceptional service and maintaining high standards across all aspects of the property.

Responsibilities:

• Oversees all Operations and Sales of property.
• Communicating role expectations; planning, monitoring, appraising, and reviewing role contributions; enforcing policies and procedures; disciplining Team Members
• Achieves guest services operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
• Meets financial objectives by yield management; completing forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Maintains resident confidence by maintaining service levels; garnering “repeat” visits
• Maintains a safe, secure, and healthy environment by establishing, following, and enforcing standards and procedures; complying with legal regulations.
• Updates role knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Dedicated to running the operation of the property and leading the team including sales and marketing, customer service, resident follow up & overall asset presentation.
• Ensure all residents are completely satisfied with our services and residences.
• Oversee vendor and contractor relations.
• Directly responsible for sales performance including growing existing clients and finding new relationships.
• Must be able to participate in, lead and oversee direct sales efforts.
• Responsible for financial results including expense control, revenue management, and hitting the bottom line by hands-on involvement and strategizing with President, VPs and Directors.
• Responsible for retention and renewal programs for traditional rentals.
• Evaluate performance of team members and maintain good Team Member relations and morale.
• Prepare and implement marketing and outreach programs for maximum occupancy and revenue.
• Participate in networking including chamber of commerce, travel and relocation association events.
• Prepare weekly leasing and traffic reports as well as monthly financial analysis.
• Leads all Directors/Managers to accomplish objectives through on-going coaching and mentoring.
• Prepares information and recommends strategic plans and reviews; prepares and completes action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
• Enhances property reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to role accomplishments.
• Partners with the community to establish beneficial partnerships.
• Insures the cleanliness of property meets and/or exceeds Brand, Federal, State, and local safety and sanitation guidelines and regulations.
• Facilitates weekly director’s meeting and communicates necessary information to property Directors.
• Ensures all property operations align with Federal, State and County laws.
• Ensures that all Team Member and Resident incidents are handled in a respectful and timely manner.
• Reviews any inappropriate behavior findings with the Director of Human Resources and respectfully and fairly resolves the situation.
• Ensures the property meets the standards of the fire chief and state fire inspector.
• Ensures property organizational strategies align to brand objectives.
• Works with Directors to develop financial strategies by estimating, forecasting, ensuring each department is staffed appropriately for any revised forecast, and anticipating requirements, trends, and variances; aligning monetary resources; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances.
• Identifies requirements and resource utilization; studying available technology; conferring with engineering consultants; completing cost-benefit studies; estimating costs.
• Maintaining communication with guests (before, during, and after stay at the property)
• Revising surveys and contacting residents when needed depending on their review regarding the service and product
• Assisting the Sales Department with Site Inspections when they are not available
• Check previous day’s arrivals, departures, in-house transfers and billing issues in Oscar
• Relationship building with new and existing clients
• Promote the LiveIT program and assist in developing LiveIT partners
• Engage with residents to help develop additional business and leads for Sales
• Engage all guests with an upbeat can-do attitude
• Strong overall knowledge of the local area and surrounding attractions/events.
• Ability to provide thorough communication with all departments
• Ability to resolve guest disputed in a professional and courteous manner
• Other duties as assigned.

Desired Skills:

• Demonstrated strong guest service, problem solving and decision making skills.
• Demonstrated energetic, self-motivating and a “can do” positive attitude.
• Proficiency in English (written and oral).
• Proven strong background in Operations
• Expertly combines extensive knowledge of the business to integrate and develop sound budgets.
• Develops detailed, realistic, and comprehensive plans that support organizational objectives. Effectively allocates resources and time across groups or departments.
• Successfully manages people to achieve performance goals. Excellent people management skills including resolving conflict, coaching and developing others, promoting teamwork, and performance management.
• Projects a professional and polished image that inspires confidence and trust.
• Takes an exhaustive approach to every task. Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort.
• Dedicated to exceeding quality standards and providing products and services of the highest caliber.
• Self-motivated; thrives on doing a job well; possesses the independence, initiative, and desire to achieve.
• Ability to develop rapport with client management and maintain strong working relationships.
• Possesses expertise at combining extensive business knowledge to integrate and develop sound budgets.
• Develops detailed, realistic, and comprehensive plans that support organizational objectives. Effectively allocates resources and time across groups or departments.
• Successfully manages people to achieve performance goals. Excellent people management skills including resolving conflict, coaching and developing others, promoting teamwork, and performance management.
• Takes an exhaustive approach to every task. Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort.
• Successfully manages people to achieve performance goals. Excellent people management skills including resolving conflict, coaching and developing others, promoting teamwork, and performance management.
• Projects a professional and polished image that inspires confidence and trust.
• Takes an exhaustive approach to every task. Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort.
• Dedicated to exceeding quality standards and providing products and services of the highest caliber.
• Self-motivated; thrives on doing a job well; possesses the independence, initiative, and desire to achieve.
• Ability to develop rapport with client management and maintain strong working relationships.
• Residence Management Experience

Required Qualifications:

• Four year degree or equivalent.
• Minimum of three to five years of Guest Service experience.
• Minimum of three to five years of Sales experience.
• Ability to be flexible with work schedule including nights, weekends and holidays.
• Meticulous attention to detail
• Skills Needed: Motivational, verbal communication, written communication and manageability.

Physical Requirements:

• Must be able to lift up to 20 lbs.
• Sits, stands, bends, stretches, lifts items and moves intermittently during working hours.

If you are passionate about creating memorable experiences for guests and leading a dynamic team, we invite you to apply for the General Manager position at AKA Hotels Hotel Residences today!

Job Types: Full-time

Pay: $130,000.00 - $143,000.00 per year

Work Location: In person