Resident Service Agent- Overnight shifts

AKA Times Square is hiring for a Guest Services Agent for the overnight shifts!

AKA Times Square provides an elevated home away from home in the heart of Manhattan. The property’s beautiful studios, one and two-bedroom suites, and premium penthouses provide an elegant alternative to weekly and month-to-month apartment rentals where guests enjoy personalized service, thoughtful amenities, and sophisticated touches.

The Guest Services Agent is our guests' and residents' first point of contact and manage all aspects of their stayin a friendly, service-oriented manner while maintaining privacy and confidentiality. Applicants with hotel experience and previous customer service experience are encouraged to apply.

Team Member Responsibilities:

• Responsible for completing daily shift reports.
• Coordinating resident/guest move-in and move-out materials
• Introduce property services and amenities to new arrivals and follow up with a warm call once the resident has settled into their suite.
• Answering outside phone calls and directing to the appropriate department.
• Call, confirm and customize all resident reservation requests to exceed residents expectations during their stay
• Maintains resident confidence by maintaining service levels; garnering “repeat” visits
• Team Member should have intimate knowledge of surrounding area including but not limited to: restaurants, retail, arts, cultural activities, etc.
• Other duties as assigned.

Desired Skills:

• Demonstrated strong guest service skills with strong verbal and written communication abilities.
• Demonstrated problem solving and decision making skills.
• Demonstrated energetic, self-motivating and a “can do” positive attitude.
• Proficiency in English (written and oral).
• Proven strong background in Room Operations

Required Qualifications:

• Minimum of one to two years of Guest Service/Customer Service experience preferred.
• High school degree or equivalent.
• Ability to be flexible with work schedule including nights, weekends and holidays.
• Meticulous attention to detail

Physical Requirements:

• Must be able to lift up to 30 lbs.
• Sits, stands, bends, stretches, lifts items and moves intermittently during working hours.

Our Team Members enjoy very generous PTO; Health; Dental; Vision and 401(k) benefit plans. We recognize and promote top performers because we know that our success is due to your achievements.

AKA Hotels Hotel Residences is a part of Korman Communities, a family owned and operated company, we consider our Team Members the most important asset. With over 100 years of history and experience behind us we’re always looking for Team Members ready to join our family. Grow with us!

Job Type: Full-time

Pay: $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overnight shift
• Weekends as needed

Work Location: In person

Salary : $24