Front Desk

About the Company: Founded in 1983, AKAM provides unparalleled knowledge, industry-leading technology, cost-saving initiatives, and the best customer service in the industry to every condominium, cooperative, homeowners association, and investment property we service. From comprehensive financial oversight to operations management, compliance administration, and violation removal, we maximize operational efficiency and value for our clients. Our core values include Innovation, Collaboration, Elevation, Accountability & Hospitality.

What we offer: AKAM is proud to be Great Place to Work-Certified™. Learn more about our company by visiting akam.com. Our benefits include healthcare, dental and vision options and paid time off.

Job Title: Front Desk Associate – 25-Story Condominium

Job Summary: The Front Desk Associate is the first point of contact for residents, guests, and visitors at a 25-story condominium with 168 units. This role involves providing excellent customer service, managing front desk operations, and ensuring smooth functioning of the building. The ideal candidate is professional, courteous, and capable of handling a variety of tasks in a fast-paced environment.

Key Responsibilities:

• Greet and assist residents, guests, and visitors with a warm and professional demeanor.
• Manage front desk operations, including answering phones, handling inquiries, and directing calls or visitors to the appropriate contacts.
• Monitor and control access to the building, ensuring that only authorized individuals enter the premises.
• Handle incoming and outgoing mail, packages, and deliveries, notifying residents promptly of arrivals.
• Address resident concerns or requests efficiently, including maintenance requests, visitor permissions, and service bookings.
• Maintain accurate records of visitor logs, service requests, and other front desk activities.
• Communicate effectively with the property management team regarding any issues or updates related to building operations or resident needs.
• Assist in coordinating and scheduling building amenities, such as meeting rooms, fitness centers, or guest suites.
• Ensure the front desk area and lobby are clean, organized, and welcoming at all times.
• Respond to emergency situations or alarms by following established protocols and notifying the appropriate parties.
• Assist in managing building security, including monitoring cameras and reporting any suspicious activities.

Qualifications:

• Previous experience in a front desk, concierge, or customer service role, preferably in a residential or hospitality setting.
• Strong communication and interpersonal skills, with the ability to interact effectively with residents, guests, and team members.
• Excellent organizational skills and attention to detail.
• Ability to handle multiple tasks and work well under pressure.
• Proficiency in using office software and building management systems.
• Professional appearance and demeanor.
• Basic understanding of building operations procedures.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401K Matching Program
• 10 Paid Holidays (may vary between properties)
• 17 PTO Days
• Advancement Opportunity
• And more….

AKAM is committed to maintaining a diverse workforce and an inclusive work environment. AKAM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants are encouraged to apply and will be considered for employment without regard for any characteristic protected by applicable law