What are the responsibilities and job description for the Front Desk position at Akam Associates Inc.?

Job Description

Front Desk / 4 days a week

Schedule :

Friday, Saturday, 7AM - 3PM

Sunday, Monday, 3PM - 11PM

Position Overview : We are seeking a professional and customer service-oriented Front Desk Associate to join our team at a 44-story, 386-unit luxury condominium. As the first point of contact for residents and guests, you will provide exceptional service, maintain security, and ensure smooth daily operations at the front desk.

Key Responsibilities

Resident & Guest Services : Greet and assist residents, visitors, and delivery personnel in a courteous and professional manner.
Access Control & Security : Monitor building entry, verify visitor credentials, and ensure compliance with security protocols.
Package & Mail Management : Receive, log, and distribute packages and mail for residents.
Communication : Answer phone calls, emails, and inquiries from residents and guests while providing accurate information.
Amenity Reservations : Assist residents in booking building amenities and meeting spaces.
Maintenance Requests : Log and report maintenance issues to the appropriate team members.
Building Policies : Enforce community rules and guidelines while maintaining a friendly atmosphere.
Administrative Support : Maintain records, update resident directories, and assist with other front desk duties as needed.

Qualifications & Skills

Experience : Prior front desk, concierge, hospitality, or customer service experience preferred.

Technology : Proficient in Microsoft Office, building management software, and security systems.

Professionalism : Strong customer service skills, a polished appearance, and a positive attitude.

Problem-Solving : Ability to handle resident concerns and emergencies with professionalism and efficiency.

Multitasking : Capable of managing multiple tasks in a fast-paced environment.

erience : Prior front desk, concierge, hospitality, or customer service experience preferred.

Communication : Excellent verbal and written communication skills.

Requirements :

HS Diploma is required

Ability to stand for extended periods and perform light lifting (packages, mail, etc.)

Comfortable working in a high-rise setting with frequent interaction with residents and guests

Proficient with Microsoft MS programs; Word, Outlook, and Excel

Strong verbal communication skills

Must have strong time management skills and be able to work well in a fast-paced environment

Must be able to lift to 30 lbs

Bilingual a plus

Benefits (May vary between properties and pre-approved by the Board of Directors)

Medical Insurance

Dental Insurance

Vision Insurance

401K Matching Program

10 Paid Holidays (may vary between properties)

17 PTO Days

Advancement Opportunity

And more….

AKAM is committed to maintaining a diverse workforce and an inclusive work environment. AKAM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants are encouraged to apply and will be considered for employment without regard for any characteristic protected by applicable law.

Schedule :

Friday, Saturday, 7AM - 3PM

Sunday, Monday, 3PM - 11PM

32 hours

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