What are the responsibilities and job description for the Operations Manager / High-rise condominium position at Akam Associates Inc.?
Job Description
Job Description
POSITION TITLE : Operations Manager / High-rise condominium
REPORTS TO : Property Manager
Schedule : Hours are generally 10 : 00 a.m. to 6 : 30 p.m., Monday through Friday. Additional hours may be occasionally required, depending upon matters in which the Association is engaged.
Job Summary :
The Operations Manager role is to assist the Property Manager in the daily activities of the Association while supervising the receiving, front desk and valet parking staff and collaborating with the maintenance, housekeeping and management staff so they may respond to the needs of the building.
Job Duties & Responsibilities
- Interact with management, staff, residents, and various vendors.
- Oversee the planning and logistics of all move-ins, move-outs, deliveries, unit renovations, construction activities and other issues that impact the day-to-day operations.
- Oversee valet parking operations, ensuring compliance with the Association's guidelines for resident safety, traffic safety and security of resident vehicles and personal property while vehicles are in the valet ramp, parking lot and garage. Must also help resolve any valet related issues and incidents.
- Train, supervise, coordinate, schedule, hire, terminate and discipline front desk employees and make recommendations to the Property Manager regarding staff and their performance.
- Manage standard operating procedures to ensure all contractors are adhering to the Association’s policies and best practices, ie : making sure all contractors are off the property by 5PM and checking all related common hallways for construction materials.
- Ensure packages are being retrieved from Receiving Office for after normal Receiving Hours or if the Receiving Clerk is busy assisting others. Ensure proper procedures regarding the release of packages are being followed.
- Maintain and update the Hurricane Preparedness binder as needed ensuring staff contact information, resident contact information and City of Aventura and Miami-Dade County emergency contact information are updated.
- Observe and handle resident violations by sending violation notices and provide reporting6 to the management office.
- Assist all Unit Owners, Residents and Guests in a courteous, helpful manner; referring all questions that cannot be handled to the Management Office for further assistance.
- Regularly walk the property and check all common areas for resident safety & security, quality control and preventative & general maintenance items. Report any irregularities, equipment malfunction and damage to common areas immediately to the Building Engineer and Property Manager.
- Review incident reports, investigate and report any emergencies and / or incidents that may occur throughout all work shifts that may include but not limited to altercations, fires and / or fire alarms, leaks or flood incidents, or accidents that involves medical or law enforcement.
- Responsible for the access control & key fob system, security cameras system, safe-key system and radio system, ensuring that all is working properly and report any equipment that is malfunctioning.
- Ensure all employees are in full uniform and maintain the neat appearance of their attire.
- Provide a weekly summary of work performed to the Property Manager.
- From time to time, accompany contractors or vendors for project related work or in cases of emergency and may serve as a communicator with the owner / resident and the Property Manager.
- Creates culture needed to enhance, promote, and execute daily positive interaction among members of the building.
- Performs such other duties as may be assigned by Management at its discretion from time to time.
Knowledge, Skills & Abilities
Identify and resolve problems in a timely manner.
Credentials and Experience
Physical Demands
Benefits : May vary between properties and pre-approved by the Board of Directors
AKAM is committed to maintaining a diverse workforce and an inclusive work environment. AKAM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants are encouraged to apply and will be considered for employment without regard for any characteristic protected by applicable law.
Schedule : Hours are generally 10 : 00 a.m. to 6 : 30 p.m., Monday through Friday. Additional hours may be occasionally required, depending upon matters in which the Association is engaged.
40 hours
