What are the responsibilities and job description for the VP of Finance Operations position at Akam Associates Inc?
About the Company: Founded in 1983, AKAM provides unparalleled knowledge, industry-leading technology, cost-saving initiatives, and the best customer service in the industry to every condominium, cooperative, homeowners association, and investment property we service. From comprehensive financial oversight to operations management, compliance administration, and violation removal, we maximize operational efficiency and value for our clients.
What we offer: AKAM is proud to be Great Place to Work-Certified™. Learn more about our company by visiting akam.com. Our benefits include several healthcare, dental and vision options, a retirement program, paid time off plans, 11 paid holidays per year, educational reimbursement, transportation discount purchase programs, service, and performance awards – in addition various social and recreational activities.
About the role: Strategic oversight and leadership of client finance operations services department including Payroll, Accounts Payable, Accounts Receivable and Treasury. The role includes relationship management to the management teams and clients of the region’s managed residential communities (approx. 450 properties) by providing service leadership, team management and development of our shared services finance operations department of approximately 30 associates.
Team Leadership: Provide leadership and guidance to the finance operations team. Ensure that team members are developed and guided effectively and ensure necessary accountability metrics are in place to achieve desired business outcome and service excellence.
Process improvement & business continuity: Responsible for creating and maintaining departmental Standard Operating Procedures (SOP). Develops metrics, service level agreements (SLAs) and key performance indicators (KPIs) to ensure service delivery.
Deadline Management: Prioritize, review, and delegate workloads to meet department, client, and organizational deadlines.
Client Satisfaction: Collaborate with stakeholders to provide solutions that meet clients' needs and ensure client retention.
Leadership development: Provides support to Management team for effective team development including hiring, promotions, transfers, terminations, and disciplinary measures. Provide training, leadership, counseling, and coaching to team members.
Accounting System Implementation: Participate in the implementation, testing, and troubleshooting of accounting systems.
Communication: Maintain effective partnerships with operations and communicate timely with the management teams and client as needed.
Special Projects: Work on special projects as assigned.
Essential Duties & Responsibilities
- Responsible for the oversight of the finance operations department including talent selection, development, coaching and mentoring of AKAM’s Shared Services Center of Excellence.
- Oversight of offshore partner in India
- Creating and managing metrics to effectively drive business decisions and SLAs which ensure efficiency, productivity, accuracy, and client service targets are being met.
- Ensures timely issue identification, resolution, and escalation when appropriate within leadership teams throughout the organization including management teams.
- Establish strategic and pro-active partnerships with other departments, including property management teams including property managers and client finance team.
- Establishes Standard Operating Procedures to drive uniformity, consistency, and accountability as consistent with our company’s values.
- Defining and enforcing key controls over financial operations, particularly appropriate segregations of duties
- Overseeing the department's development of financial processes and company policies to ensure transactions are processed accurately and timely.
- Maintaining appropriate supervisory reviews and reconciliations as part of day-to-day transactions such as systems postings of invoices and payments; on-going billing; payroll processing and treasury operations.
- Implementing new company procedures and policy changes as business conditions warrant to ensure appropriate internal control and accuracy of client financial transactions.
- Lead and develop a team of finance operations supervisors & managers to ensure client finance operations deliverables are completed in a timely and accurate manner within service levels.
- Coaching and supervision of department managers in ensuring daily and monthly tasks are completed accurately and timely within service levels
- Maintain staffing coverage and related contingencies to ensure on-time delivery of services during periods of unexpected staff absences or transitions.
Qualifications:
Bachelor's degree in finance or accounting is required.
- Strong verbal and written communication skills
- Ability to perform with minimal supervision and make decisions independently.
- Critical thinking, problem solving, ability to perform with minimal supervision and independent decision-making skills.
- Minimum 10 years of progressive accounting & finance experience within property management or related industry experience leading teams/projects.
- Preferred experience in property management or hospitality. Commercial and rental experience is a plus.
- Strong proficiency in Windows and Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Previous experience with financial and accounting systems such as Yardi, Peoplesoft, Oracle, Great Plains and Avid a plus.
