What are the responsibilities and job description for the Customer Service Specialist position at AKAM?
About the company: Founded in 1983, AKAM provides unparalleled knowledge, industry-leading technology, cost-saving initiatives, and the best customer service in the industry to every condominium, cooperative, homeowners association, and investment property we service. From comprehensive financial oversight to operations management, compliance administration, and violation removal, we maximize operational efficiency and value for our clients. Our core values include Innovation, Collaboration, Elevation, Accountability & Hospitality.
What we offer: AKAM is proud to be Great Place to Work-Certified™. Learn more about our company by visiting akam.com. Our benefits include several healthcare, dental and vision options, a retirement program, paid time off plans, paid holidays, and educational reimbursement.
Position Overview: We are seeking a Customer Service/Closing Specialist to join our property management team. The ideal candidate will be detail-oriented with strong customer service skills, experience in accounts receivable (a plus), and knowledge of closing and estoppel processes. This person should be proactive, adaptable, and skilled at troubleshooting to ensure smooth operations and maintain excellent resident relations.
Key Responsibilities:
- Act as the primary point of contact for residents, addressing inquiries and resolving concerns promptly and professionally.
- Process accounts receivable transactions, including payments and account reconciliations.
- Manage the closing process, ensuring accurate documentation and timely processing of ownership changes and related deposits.
- Prepare, manage, and ensure timely and accurate completion of estoppel certificates.
- Handle communications with tile companies, mortgage brokers, and realtors regarding estoppels, affidavits, and related status updates.
- Approve and release estoppels prepared by the offshore team and assist with questions and research when needed.
- Process ownership changes, including scanning checks and following up on outstanding issues.
- Maintain accurate records, update databases, and generate required reports.
- Track and manage transfer fee checks and maintain an excel log.
- Prepare revenue reports for estoppels, questionnaires, and transfer fees.
- Research public records when necessary to verify ownership for estoppel requests.
Required Skills & Qualifications:
- Strong customer service skills with a professional and friendly demeanor.
- Experience with closing and estoppel processes.
- Previous experience in hospitality, residential front desk, or property management is a plus.
- Ability to adapt quickly to changing priorities and take initiative.
- Excellent problem-solving and troubleshooting abilities.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office and property management software (Yardi experience preferred).
- Ability to multitask and work effectively in a fast-paced environment.
Benefits:
401(k)
Dental
Vision
Health
Paid time off
Referral Program
And more
AKAM is committed to maintaining a diverse workforce and an inclusive work environment. AKAM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants are encouraged to apply and will be considered for employment without regard for any characteristic protected by applicable law.
