Human Resources Manager

CLASSIFICATION PURPOSE

This exempt position is primarily responsible for coordinating the company’s benefits programs, administering policies and procedures, and providing human resources support as assigned; perform related work as required.

ESSENTIAL FUNCTIONS

The examples of functions listed in this job description are representative, but not necessarily exhaustive, of any one position in this job classification. Management may assign other functions not listed herein at its sole discretion.

Responsible for all staffing activities (e.g., establishes recruitment plans, develops relationships with recruitment sources, conducts screening and interview processes, H2B Visa Program); administers the company’s compensation system; serves as the benefits liaison between vendor and employees; ensures proper entry, storage, and use of employee data (e.g., application, benefits, wages, vacation, sick time); tracks all legally required leaves of absence (e.g., FMLA, ADA); ensures legal compliance with all federal, state, and local employment statutes; coordinates the Company safety program (e.g., workers’ compensation, claims, drives employees to MPN clinic, OSHA 300 log); oversees the performance management system (e.g., feedback, discipline, documentation); conducts New Employee Orientation sessions; leads training and development efforts; operates office equipment; addresses employee complaints, grievances, and morale issues; manages various organizational change initiatives; administers policies and procedures; conducts investigations as required; makes recommendations regarding human resources issues; supports the organizational culture that fosters positive employee relations, teamwork, and productivity; manages various budgets (e.g., human resources department, safety, uniforms); coordinates company recognition events; maintains legally-compliant file management procedures (e.g., storage, documentation, destruction); leads meetings; performs follow-up, consultation, and administrative back-up as needed; and provides excellent service (e.g., accurate, complete, and timely) to clients, vendors, and staff in a courteous and efficient manner.

KNOWLEDGE, SKILLS, AND COMPETENCIES

Knowledge Areas: Employment law, legal guidelines, and compliance procedures; training design, delivery, and administration; human resources; staffing, performance management, and investigations; administrative policies; employee safety and workers’ compensation; benefits administration; federal and state leaves of absence programs; office equipment; record keeping; Windows Operating System, Microsoft Office Suite, and proprietary software applications; budget development and maintenance; office practices and equipment; project and time management; and customer service objectives, norms, and strategies.

Skills: guide, support, and implement human resources programs; consider organizational implications and prepare logical recommendations; prioritize work to meet established deadlines; communicate effectively in verbal and written form; interpret and follow legal regulations, policies, and procedures; complete administrative forms accurately and timely; negotiate practical solutions to human resources problems; work within the Microsoft Office suite; conduct investigations, operate office equipment; manage meetings, and address employee inquiries; exercise appropriate judgment, decision-making, and organizational skills; prepare and present training classes, and verbal and written reports; build and maintain effective relationships with vendors, partners and company staff; provide excellent customer service by ensuring clients’ needs are fulfilled in an accurate, complete, and timely fashion by demonstrating courtesy, efficiency, and professionalism.

Competencies

• Safety: Promotes a Company-wide safety culture; builds processes to reduce injuries, time away from work, and Experience Modification Rate; conducts investigations, addresses claims, and monitors policies, procedures, and training; oversees workers’ compensation program; conducts claim reviews; supports return to work initiatives.
• Staffing: Consistently fills vacancies in a timely manner; oversees all recruitment efforts, screening procedures, and pre-employment protocols; maintains applicant data and staffing programs to ensure legal compliance and enhance the likelihood of selecting high-caliber talent to join the Company.
• Training: Coordinates staff training and development activities; partners with field operations to ensure all training efforts are targeted to appropriate business needs; designs, developments, delivers, and evaluates training programs.
• Results Oriented: Maintains focus on outcomes; is proactive and goal oriented; concentrates on meeting objectives, delivering to the required time, cost and quality; holds performance as more important than process; sets specific, measurable and company-relevant goals and takes efficient action to accomplish success.
• Employee Relations: Works to improve employee morale; represents the point of contact for interpersonal disagreements, employee grievances, and staff conflict; conducts appropriate investigations to identify root cause of the problem while searching for collaborative resolution; always maintains integrity.
• Customer Service: Consistently exceeds customer expectations; keeps customers well-informed, listens to them attentively, and addresses their concerns; enacts a personal approach to customer service.
• Interpersonal Skills: Treats others with respect, collaboration, and support in such a way that work relationships are improved and morale is increased; communicates well with others.

EDUCATION/EXPERIENCE

Examples of the preferred education, training, and/or experience that demonstrate possession of the knowledge, skills, and competencies for this position include Minimum of three (3) years of professional experience administering employee benefit plans, human resources support, and safety programs equivalent to that listed above.

ESSENTIAL PHYSICAL CHARACTERISTICS

The physical characteristics described here are representative of those that must be met by an employee to successfully perform the functions required by this job classification. Reasonable accommodation may be made to enable an individual with qualified disabilities to perform the functions of this job classification, on a case-by-case basis.

Frequent: sitting, time spent on the telephone, repetitive use of hands to operate computers, printers, and office equipment, standing, bending, and stooping, twisting of waist side-to-side, turning and flexion of the neck, lifting and carrying objects weighing up to 50 pounds.

SPECIAL NOTES, LICENSES AND CERTIFICATIONS

Pre-employment: Incumbents must sign the Confidentiality, Non-disclosure, and Non-solicitation Agreement prior to their first day on the job.

License: A valid Maryland class C driver’s license, which must be maintained throughout employment in this job classification, is required at the time of appointment. Employees in this job classification may be required to use their own vehicle.

Language: Bilingual English/Spanish communication skills are a plus for this job classification.

Certifications: While not required, a PHR or SHRM certification is desirable.

Working Conditions: Work is predominately in an office environment with associated noise, space, and computer screen exposure. Occasional travel to various locations, external sites, and meetings is expected as part of this position.

Background Investigation: Incumbents must have a reputation for honesty and trustworthiness. Misdemeanor and/or felony convictions may be disqualifying depending on type, number, severity, and recency. Prior to appointment, candidates are subject to a background investigation and/or drug test.

Introductory Period: Incumbents appointed to this job classification will serve an introductory period of three months.

KEY PERFORMANCE INDICATORS

The Key Performance Indicators for this position will be specified at the time of appointment.

WHAT WE OFFER

• Medical, Dental and Vision Benefits with an Employer Contribution
• 401k with an Employer Contribution
• Employer Paid Life Insurance Policy
• Paid Time Off and Sick Leave
• Continuing Education and Training Credits for Approved Programs