What are the responsibilities and job description for the User Support Technician - Remote Option Available position at Akerman LLP?
Founded in 1920, Akerman is recognized as one of the country’s premier law firms, with more than 700 lawyers in 26 offices throughout the United States.
Akerman is seeking a User Support Technician for its National Information Technology Department. This position will provide front-line remote support and guidance to end-users on the firm's computer and telephone systems.
Responsibilities include:
- Troubleshoot and resolve technical issues for firm users in all offices via remote support
- Monitor support queues, identify trends in malfunctions and errors
- Assist with testing and rolling out new software, including Microsoft Office 365
Qualifications include:
- Bachelor's degree in Computer Science or equivalent experience
- Strong verbal communication, active listening, and interpersonal skills
- Excellent computer and software troubleshooting abilities
This position works in a fast-paced, team environment and requires exceptional customer service and the capacity to work independently while managing time and tasks productively. The hours for this role are 9:00 a.m. to 6:00 p.m., with flexibility for after-hours support in the evenings, weekends, and holidays as needed. Qualified candidates MUST possess strong IT skills with a focus on Microsoft Office 365, Windows 10, and LAN technology. Proficiency with printers, smartphones, tablets, and general software application support is also required. Prior experience in a large law firm setting is a plus.
We offer an excellent compensation and benefits package. Please submit your resume, cover letter, and salary requirements. EOE
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