Position Summary
The Customer Service Representative is responsible for estimating items and order entry. Interacts with customers, acts as a liaison between customers, production, design, and sales. Process all customer related information and records in system.
This position also delivers on our core focus of :
- Service Matters
- Relationships Count
- Performance Delivered
While building on our core values of :
Help 1stTake ownershipDo the right thingExpect excellenceEssential Duties and Responsibilities
Communicates with customers, estimating items for pricing and order entry.Communicates with customer via telephone, faxes and e-mail concerning orders, returns, shipments and products.Acts as a central point of contact for coordination of all internal and external customer requirements and expectations.Processes customer orders, shipments and expedites delivery of products.Interacts with production and other business units regarding design, delivery, accounts receivable and service matters.Investigates and provides timely responses and resolution to customer complaints.Maintains and manages inventory programs using Harry Rohde Management SystemHRMS).
Supports Customer Service Manager functions when Customer Service Manager is absent.Conforms with and abides by all regulations, policies, work procedures and instructions.Special projects as assigned by the General Manager or Customer Service Manager.Cultural Competencies
Help First means being a reliable team member serving everyone, internally and externally. At Akers, we believe and exhibit a "roll up your sleeves and get the job done" mentality and behavior. No job is unimportant, and no person is above any job. We demonstrate this through :
Able communicator-good clarity, balanced talker, and listenerHas energy and enthusiasmSolution vs. blame orientedTake Ownership means that you think and act like an owner. No matter the role, everyone is empowered to be a good steward of the organization. Each person has the autonomy to make recommendations for improvement to their work and the organization. We demonstrate this through :
PatientEffectively assertive and able to handle conflict and confrontational situationsAdvocate for continuous improvementMixture of firmness and flexibilityHas energy and enthusiasmHolds self and others accountableTakes calculated risksDo the Right Thing means that do what's right regardless of its popularity. Having high moral standards is paramount and is the compass that keeps us on track. We demonstrate this through :
Systematic trainer, willing and able to develop peopleGood work ethic, task focused and willing to extend extra effortAble to follow structure where it exists and create structure where it does notExpect Excellence means that you do it right the first time. At Akers, we expect excellence in all we do. We demonstrate this through :
Resilient-able to deal with the unexpected, not easily flusteredHas sense of urgencyFollows up to ensure quality task completionWork Environment / Physical Demands
Fast paced environment, requiring adaptation to continuous changes in Company, Customer and People needs
Ability to frequently sit, stand, walk, reach with hands and arm's length, climb or balance, stoop, kneel, and crouch.Ability to regularly lift and / or move up to 10 pounds, occasionally lift and / or move up to 50 pounds.Ability to sit for extended periods of time at desk in traditional office environmentAbility to travel up to 25% of the timeSystems Usage
MS Office Suite (Excel, Word, Outlook, Teams)ADP Workforce NowQualifications
Education & Experience
7 years of experience in technical salesExcellent skills in ExcelExcellent analytical skillsDemonstrated track record of success within B2B environmentExcellent oral and written communication skillsPreferred Qualifications
Experience with systems mentioned aboveDetailed orientedExperience in corrugated, strongly preferredA genuine, positive, and friendly disposition
