Project Manager V - Trust & Safety (T&S) Operations

Job Title: Project Manager V - Product & Regulatory Operations

Location: Onsite: MPK/NYC/DC/SEA

Duration: 3 Months

Must have: Trust & Safety, Legal, Compliance & Regulatory Expertise, Risk & Issue Management 

Job Description:

WhatsApp Operations Project Manager (WA T&S)

The Product & Regulatory Operations org is a vital part of client's commitment to user and business safety on its platforms, delivering operations for emerging and critical priorities across client and Global Operations and in close partnership with product/eng, legal and XFN stakeholders.

The WhatsApp Operations team mission is critical in ensuring client's compliance and facilitates readiness for key legal and regulatory requirements. These critical obligations impact financial matters, online safety, scams, privacy matters, and global emerging regulations. This group creates processes to mitigate risks through increasingly efficient, scalable operations and use of cutting-edge technology.

As a Project Manager within our Trust and Safety team, you will help set goals and priorities for core operational workflows, measuring the health and effectiveness of enforcement and legal/regulatory notice and takedown regimes against harms impacting our users. You will set a strategy for key program investments to increase efficiency and improve operational processes and maturity. You will address new and emerging risks, and bring a product-driven mindset to balancing legal and regulatory obligations. A strong candidate will be highly effective at cross-functional leadership, influencing strategy, and ensuring strong workflow health and operational excellence.

Responsibilities:

• Set goals and execute strategy as a business owner for a core legal & compliance operational workflow(s), measuring effectiveness via metrics and key performance indicators, tracking resourcing and capacity and monitoring the overall health of the program.
• Build out and strengthen operational processes and systems to deliver efficient reporting, innovative risk mitigation, and operational health.
• Program management to identify opportunities and see challenges before they arise, predict roadblocks, strengthen cross-functional relationships, and execute plans.
• Ideate and inform development of team goals. Work with team members on strategies for executing, measuring progress and sharing results that enable the team to identify efficiency gains and improvements, while developing and partnering on upstream product-driven solutions at scale.
• Expertly negotiate, assess, and communicate trade-offs for operational decisions with the broader cross-functional team to optimize processes and increase maturity.
• Hold stakeholders accountable when progress on operational readiness is in jeopardy while maintaining respectful relationships in difficult situations.
• Drive effective, concise and persuasive program communications, including root cause analysis, internal/external escalations coordination and communications to leadership, and business recommendations for broader stakeholder groups.
• Understand client's strategic, legal and compliance position and deliver outcomes that are aligned with our mission and recognized best in the industry.

Must have skills:

• 10 years of relevant experience working in consulting, strategy,
• 10 operations or equivalent program management experience or
• 10 educational degrees in project management, business, marketing,
• 10 finance or operations - with a particular focus on legal & compliance;
• Effective critical thinking and experience leveraging data to anticipate and unblock problems and drive solutions Experience in the Legal, Public Policy, or Regulatory space (including operations, audit, control/safeguard management, etc.) Proven time-management and organizational skills Experience working with teams to develop and improve operational systems and tools Experience driving collaboration of cross-functional teams, coordinating effectively, and inspiring others Experience resolving conflicts by finding win-win scenarios, identifying tradeoffs, and setting clear priorities Experience in controlling risk and setting priorities Experience communicating effectively