What are the responsibilities and job description for the Customer Experience Leader position at AKIRA/shopAKIRA?
Responsibilities
- Recruit, interview, and onboard exceptional employees and managers.
- Train, mentor, and retain top-tier talent to foster growth and excellence.
- Cultivate and maintain a positive and energized store atmosphere.
- Elevate the selling culture by championing AKIRA's 5 Steps of Selling.
- Provide timely, constructive feedback both in real-time and through written communication.
- Inspire and motivate employees and managers to perform at their best.
- Ensure seamless store operations and maintain impeccable visual presentation aligned with AKIRA standards.
- Uphold and enforce all AKIRA policies with consistency and integrity.
- Exceed individual sales goals with enthusiasm and determination.
- Drive the store's daily, weekly, and monthly sales goals to surpass expectations.
- Lead by example to embody and promote AKIRA's culture and Code of Conduct through our 4 Principles.
