What are the responsibilities and job description for the Application Support Analyst position at Akkodis?
Akkodis is seeking an Application Support Analyst for a Contract position with a client located in Boston, MA.
Rate Range: $45-50/HR on W2 without benefits, The rate may be negotiable based on experience, education, geographic location, and other factors
Title: Application Support Analyst
Job Types: Contract
Location: Boston, MA (Hybrid 2 days onsite)
DETAILED LIST OF JOB DUTIES AND RESPONSIBILITIES:
Serve a contact for Tier 1 application support.
Ensure that requests for assistance are documented, triaged, and routed appropriately.
Identify, communicate, and facilitate resolution to any production support, user requests, or triaged Helpdesk tickets.
Participate in the final configuration and refinement of workflows and forms in WellSky.
Participate in the preparation and execution of testing plans and/or test criteria.
Ensure that testing is performed that will validate quality, reliability, and completeness of the business services being deployed.
Perform Integration, Regression, and assist with User Acceptance testing
Responsible for determining operational objectives by studying business functions, gathering information, evaluating output requirements and formats.
Preferred Qualifications: - (Preferred Knowledge, Skills and Abilities):
Minimum two (2) years of experience working in IT environments troubleshooting electronic case management and/or EHR system electronic health record, including customer support and testing.
Business Analysis, Systems Analyst, or other related experience is preferred.
Hands-on experience effectively using MS Office tools
Demonstrated ability to understand and resolve reported production support or customer service issues.
Hands-on experience in managing escalated issues and dispute resolution of any components of a project with the ability to understand when to escalate issues to senior management.
Methodical and able to follow documented procedures and instructions to resolve production issues.
Strong written and oral communication skills with the ability to clearly communicate with diverse user groups and provide support to both technical and non-technical audiences.
Self-motivated with the ability to prioritize tasks in a fast-paced environment to meet deadlines and manage competing demands
Ability to perform basic, straightforward configuration in systems to support customer requirements, based on published screen designs.
Experience producing and executing test cases based on documented workflows and / or screen designs. Includes identification, clear tracking, and reporting of issues and retesting.
Ability to work independently as well as in a team-orientated, collaborative, and ever-changing technical environment.
Ability to maintain a high degree of professionalism and confidentiality
Prior Government or Healthcare experience is preferred, but not required
Benefits:
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance
Salary : $45 - $50
