Associate Principal, Service Management - ServiceNow (CMDB)

Job Description

Job Description

Akkodis is seeking a CMDB Associate Principal, ServiceNow for a full-time direct hire and hybrid role in either Chicago, IL or Dallas, TX. The ServiceNow Configuration Management Associate Principal / Analyst is responsible for managing the population of the ServiceNow Configuration Management Database (CMDB) utilizing automated discovery and other data import methods. Qualified candidates will have 5 years in ServiceNow CMDB in a regulated industry such as finance, banking, or healthcare.

Pay Range : $110-120K; salary negotiable based on experience, education, geographic location, and other factors

This is a great opportunity to join a long-standing and growing financial services company!

ServiceNow CMDB Analyst job responsibilities include :

Designing, configuring, implementing and maintaining the automated CMDB population and reconciliation processes, but will also provide support for other ITSM processes

Work with leadership to provide the skills, knowledge and experience from a technology perspective to formulate solutions

Manages and improves ServiceNow System onboarding and modeling

Provides governance to ensure the integrity of the Configuration Management Database

Designs enhancements / improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements for the ServiceNow development team

Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives

Support integrations with data sources other than ServiceNow Discovery

Monitor CMDB health and resolve conflicts between data sources.

Enable tracking of cloud / virtual inventory

Define identification and reconciliation rules

Create / update / remove identification and reconciliation rules

Directs, prioritizes and schedules periodic audits; ensures that any corrective action is carried out.

Produces management information, including KPIs and status reports, with an operational and a management focus

Maintain awareness of the organizations strategy and the various current under-pinning policies that support the strategy going forward

QUALIFICATIONS :

5 years relevant experience with Configuration Management / CMDB as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools e.g. ServiceNow

Automated Discovery is a plus

Ability to discover and manage cloud inventory

Ability to work across functional areas to drive continuous improvement

Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to : Configuration Management, , IT Asset Management, Change Management, Incident and Problem Management, and Event Management

Experience creating and maintaining metrics, reports, and dashboards

Be customer focused and goal oriented with keen attention to detail

Advanced knowledge of CMDB / CMS data models

ITIL, COBIT5 as related to service management and configuration management

Strong verbal and written communication skills, problem solving skills

Strong Excel and PowerPoint skills required

5 - 7 years of ITSM experience or related workflow development practice and techniques experience

ITIL Certified (Foundation ) is a plus

If you are interested in this hybrid ServiceNow CMDB role in Dallas, TX OR Chicago, IL please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact Kathy Becher at kathy.becher@akkodisgroup.com

Equal Opportunity Employer / Veterans / Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer : These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https : / / www.modis.com / en -us / candidate-privacy / " target="_blank">

https : / / www.modis.com / en -us / candidate-privacy /

The Company will consider qualified applicants with arrest and conviction records.

Pay Details : $110,000.00 to $120,000.00 per year

Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / www.akkodis.com / en / us / candidate -privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Company Description

Global Footprint, Local Impact : As part of the world's second-largest ER&D company, you'll join a network of 50,000 professionals across 30 countries, each contributing to impactful projects worldwide while benefiting from a close-knit community at a local level.

Diverse Career Paths : With services ranging from specialist recruitment to cloud infrastructure and sustainability, Akkodis offers a multitude of career paths. Whether you're a software developer, data analyst, or sustainability expert, there's a place for your skill set.

Commitment to Innovation : Innovation is our cornerstone. With continuous investments in analytics and market intelligence, we not only predict the future of technology – we create it. Your ideas and innovations will have the space to flourish.

Continuous Learning and Development : The Akkodis Academy offers unrivaled opportunities for learning and professional growth, ensuring you remain at the forefront of your field. Our culture values continuous improvement, both for our company and for your career.

Inclusive and Collaborative Culture : We believe in the power of diverse perspectives and collaborative work environments. At Akkodis, you'll find a community where inclusivity drives innovation and where every voice is heard.

Our Evolution and Your Role in It

Akkodis emerged from the strategic merger of AKKA Technologies and Modis in 2023, under the Adecco Group. This fusion created a powerhouse in digital engineering and technology, blending European engineering finesse with global technological capabilities. As we write our next chapter, your skills and vision will be instrumental in driving our continued success.

Empowering the Future

We're not just creating solutions; we're empowering industries to be more efficient, sustainable, and forward-thinking. Our work in industrial automation, product development, and custom software solutions is setting new standards in technology and engineering.

Join the Akkodis Community

At Akkodis, you're more than just an employee – you're a vital part of a community shaping the future. We're excited to see where your expertise can take us. Discover where you fit in our diverse range of opportunities and start engineering a smarter future with us today.

Company Description

Global Footprint, Local Impact : As part of the world's second-largest ER&D company, you'll join a network of 50,000 professionals across 30 countries, each contributing to impactful projects worldwide while benefiting from a close-knit community at a local level. Diverse Career Paths : With services ranging from specialist recruitment to cloud infrastructure and sustainability, Akkodis offers a multitude of career paths. Whether you're a software developer, data analyst, or sustainability expert, there's a place for your skill set. Commitment to Innovation : Innovation is our cornerstone. With continuous investments in analytics and market intelligence, we not only predict the future of technology – we create it. Your ideas and innovations will have the space to flourish. Continuous Learning and Development : The Akkodis Academy offers unrivaled opportunities for learning and professional growth, ensuring you remain at the forefront of your field. Our culture values continuous improvement, both for our company and for your career. Inclusive and Collaborative Culture : We believe in the power of diverse perspectives and collaborative work environments. At Akkodis, you'll find a community where inclusivity drives innovation and where every voice is heard. Our Evolution and Your Role in It Akkodis emerged from the strategic merger of AKKA Technologies and Modis in 2023, under the Adecco Group. This fusion created a powerhouse in digital engineering and technology, blending European engineering finesse with global technological capabilities. As we write our next chapter, your skills and vision will be instrumental in driving our continued success. Empowering the Future We're not just creating solutions; we're empowering industries to be more efficient, sustainable, and forward-thinking. Our work in industrial automation, product development, and custom software solutions is setting new standards in technology and engineering. Join the Akkodis Community At Akkodis, you're more than just an employee – you're a vital part of a community shaping the future. We're excited to see where your expertise can take us. Discover where you fit in our diverse range of opportunities and start engineering a smarter future with us today.

Salary : $110,000 - $120,000