Bilingual Customer Service Representative

Akkodis is seeking a Bilingual Customer Service Representative, with a client located in Livermore CA. Looking for a candidate who Possesses the ability to efficiently organize and manage calls with speed and accuracy. Skilled in working with complex computer applications and resource materials, and proficient in navigating multiple operating environments, including Windows, DOS, and Mainframe systems.

Pay Range: $21/hr - $23/hr subsidiary benefits (The rate may be negotiable based on experience, education, geographic location, and other factors.)

Schedule : Monday - Friday 8:30 AM PST - 5:00 PM PST

Bilingual Customer Service Representative (English/Spanish) Job Summary:

Job Overview:

As a Bilingual Customer Service Representative, you will be responsible for handling inbound and outbound calls. You will provide exceptional customer service by addressing customer inquiries, explaining business policies, and managing escalations and complaints.

Key Responsibilities:

• Handle inbound and outbound calls efficiently, providing timely and accurate information to customers
• Use databases and resources to retrieve customer or company information
• Learn and follow detailed instructions to address customer inquiries
• Demonstrate patience, tact, empathy, and problem-solving skills in all interactions
• Assist with customer escalations and concerns in a professional and effective manner
• Maintain high attention to detail, accuracy, and strong organizational skills
• Work with complex computer applications and resource materials, navigating multiple operating systems (Windows, DOS, Mainframe)
• Provide outstanding customer service in both English and Spanish

Requirements:

• High School Diploma or GED
• Minimum of 2 years of experience in a customer service environment, preferably within a call center
• Bilingual in English and Spanish, with fluency in both languages
• Strong verbal and written communication skills, able to effectively interact with individuals at all organizational levels
• Proficient with MS Office suite (Word, Excel, Outlook)
• Ability to work off a call queue, managing calls with speed and accuracy
• Previous experience in healthcare or a medical environment is preferred but not required
• High attention to detail and a strong commitment to attendance and punctuality

This role offers the opportunity to work in a dynamic, fast-paced environment where you can make a real impact on customer satisfaction and help support the goals of Acelis Connected Health.

If you are interested in this Customer Service Representative job in Livermore CA then please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact Nandakini Sajwan at 610 484 2192 or nandakini.sajwan@akkodisgroup.com.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy. The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance