What are the responsibilities and job description for the Customer Service Representative position at Akkodis?
Akkodis is seeking a Customer Service Representative for a full-time position with a client located in Lancaster, SC. Ideally, we are looking for a bilingual candidate proficient in English and Spanish with experience in the pharmaceutical industry.
Salary Range: $48,000 to $52,000/ Year(The salary may be negotiable based on experience, education, geographic location, and other factors)
Title: Customer Service Representative
Location: Lancaster, SC (Onsite) Shift: Monday-Friday 10:30 am-7:00 pm ET
Responsibilities:
- Proficiency in both English and Spanish at a professional level is required.
- Answer inbound calls.
- Categorize all incoming calls.
- Consistently make outbound calls as assigned to new and existing accounts to develop relationships and increase sales.
- Promote the new consumer loyalty program and the monthly special on all inbound and outbound calls.
- Upsell and promote new products on all calls inbound and outbound.
- Setting-up new accounts in SAP (obtain required license vet professional or consumer professional.)
- Manage special program requests as assigned (IAADP, Guiding Eyes for the blind, NEADS, Guide Dog Foundation/Vet Dog or the Vet Student Program).
- Perform other assigned duties as may be required within meeting company objectives.
Minimum Requirements:
- This position requires a high school diploma or GED.
- Candidate must possess two years of experience in a professional customer service call center environment. Possessing outbound call experience is a plus.
- Candidate must have exceptional telephone skills and written/oral communication skills required.
- Candidate must have a strong attention to detail with exceptional organization skills.
- Candidate must be able to multi-task.
- Strong interpersonal skills and the ability to work well in a team environment required.
- MS Office Suite proficiency required.
Benefits include but are not limited to:
- Medical/Dental/Vision
- 401K
- PTO/Paid Holidays
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance
Salary : $48,000 - $52,000
