What are the responsibilities and job description for the Help Desk Specialist position at Akkodis?
Akkodis is seeking a Help Desk Support for a Contract job with a client in Richmond, Virginia( Onsite). Ideally looking for applicants with a solid background in the financial services industry.
Pay Range: $18 - $21/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.
Responsibilities:
- Provide remote and on-site technical support for customers for both hardware and software.
- Install new systems at customer sites.
- Document service issues into a tracking system
- Support internal IT infrastructure.
- Analyse, diagnose, and troubleshoot customer inquiries via phone, e-mail, and in the field when necessary.
- Learn new products and applications as necessary to remain an expert.
- Support sales team in answering questions and understanding products.
- Perform basic hardware repair.
- Handle various miscellaneous tasks associated with product/customer support activities.
- Provide support for in-house IT hardware/software/network.
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, please contact Shesh Singh at 610-206-0459 or Shesh.Narayan@akkodisgroup.com
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary commuter benefits, and a 401 (k) plan. Our program provides employees with the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinanc
Salary : $18 - $21
