Robotics Technical Support Specialist

Akkodis is seeking a Robotics Technical Support Specialist for a client in Nicholasville, KY.

• Looking for a tech-savvy candidate, experienced with 3D/VR/AR environments, and excels at problem-solving with creativity and innovation.
• Must have strong communication skills, be adaptable, and work well both independently and as part of a team.
• The ideal candidate will demonstrate a calm demeanor under pressure, multitask efficiently, and be open to overtime and continuous learning opportunities.

Pay Range: $22.84/hr - $24.84/hr (The rate may be negotiable based on experience, education, geographic location, and other factors.)

JOB SUMMARY:

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Remotely monitor and correct issues using proprietary cloud-based virtual reality remote control tool
• Take action on customer calls, which could include interacting with associates and management, to remotely correct issues, and communicate with the next level of support if needed.
• Works closely with Project Management and Engineering to understand and develop application solutions, and then successfully executes the application.
• Provides excellent customer service support.
• Provide support to field technicians servicing robots in the field.
• May perform other duties and responsibilities as assigned

JOB QUALIFICATIONS KNOWLEDGE REQUIREMENTS

• Technically savvy, including usage of common computer tools
• Experienced with 3D and Virtual / Augmented Reality settings (i.e., gaming, simulation, etc.)
• An analytical and inquisitive mindset
• Creative and innovative problem solver
• Excellent communication skills with team members, service technicians and customers (verbal and written)
• Can work collaboratively and independently
• Operates with a sense of urgency, yet with a calm demeanor
• Seeks challenges and opportunities to learn
• Multitasking – solving problems, working on various programs simultaneously
• Pattern recognition abilities
• Ability to lead others
• Overtime, evenings, holidays, and weekends as necessary, required

If you are interested in this Robotics Technical Support Specialist job in Nicholasville, KY then please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact Nandakini Sajwan at 610-484-2192 or nandakini.sajwan@akkodisgroup.com.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance